Senior Program Specialist, Collaboration Systems, Central Tech
About The Position
The Chan Zuckerberg Initiative (CZI) is seeking a Senior Program Specialist for Collaboration Systems within the Central Tech team. This role is central to how work gets done across CZI, offering visibility into collaboration tools, AI initiatives, and cross-functional workflows. The specialist will work with tools like Slack, Jira, Google Workspace, and emerging AI tools to enhance workflow efficiency. They will partner with program, platform, and engineering teams to align workflows, improve tool usage, and ensure clear communication during organizational scaling. This is a highly cross-functional role with the opportunity to influence the evolution of collaboration systems, including AI-driven workflows and automation. The ideal candidate will enjoy working across systems, bringing structure to ambiguity, and driving practical improvements that are readily adopted by teams. The Senior Program Specialist will play a key role in making CZI's collaboration ecosystem more consistent, scalable, and effective organization-wide.
Requirements
- 5+ years of experience in program management, operations, or systems-focused roles
- Strong understanding of collaboration platforms such as Jira, Confluence, Slack, and Google Workspace
- Experience working across multiple systems and teams, with the ability to map workflows and understand how tools interact
- Experience defining and improving system-based workflows (e.g., ticketing, intake, automation) to reduce friction and improve execution
- Comfort partnering with technical teams and working with automation and integration concepts (e.g., APIs, workflows, event-driven systems)
- Strong communication skills, especially when explaining system behavior and workflows
- Practical, execution-focused mindset with strong judgment
- Ability to operate in ambiguity and drive progress without formal authority
Responsibilities
- Map and improve end-to-end collaboration workflows across systems, identifying friction and driving resolution across tools and teams
- Define ownership models (DRIs) and standardize workflows across collaboration platforms to reduce fragmentation and improve consistency
- Translate workflow gaps into system, tooling, or automation improvements, partnering with application administrators and engineers to implement changes
- Drive alignment and standardization across core platforms (Jira, Slack, Google Workspace), including usage patterns and system of record expectations
- Identify and help scale opportunities for AI, automation, and integrations to improve workflows and reduce manual work
- Improve shared workflows with End User Services (e.g., intake, support, request handling), while ensuring clear documentation, adoption, and continuous improvement through data and feedback
Benefits
- Generous employer match on employee 401(k) contributions
- Paid time off to volunteer
- Funding for select family-forming benefits
- Relocation support
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
