Business Systems Analyst, SharePoint & Collaboration Platforms

Flagship Pioneering, Inc.•Cambridge, MA

About The Position

The Business Systems Analyst (BSA) – SharePoint & Collaboration Platforms is responsible for the administration, optimization, and strategic enablement of Flagship Pioneering’s knowledge management and collaboration ecosystem, with a primary focus on SharePoint as the enterprise knowledge platform. This role combines hands-on SharePoint administration with broader collaboration tooling support (e.g., Slack, Notion, Smartsheet), ensuring systems are well-governed, user-friendly, and aligned with evolving business needs. The BSA serves as a subject matter expert for SharePoint, driving adoption, improving knowledge structures, and enabling scalable, efficient ways of working across the organization.

Requirements

Deep expertise in SharePoint Online (architecture, governance, administration).
Strong understanding of knowledge management principles and content organization.
Experience with Microsoft 365 ecosystem (Teams, OneDrive, Power Platform).
Ability to balance governance with flexibility and user experience.
Strong problem-solving, troubleshooting, and analytical skills.
Excellent stakeholder engagement and communication abilities.
Bachelor’s degree in Information Systems, Business, Computer Science, or related field (or equivalent experience).
3-5+ years of SharePoint administration experience in enterprise environments.
Hands-on experience with: SharePoint site architecture, permissions, and governance
Hands-on experience with: Power Automate / Power Platform
Hands-on experience with: Workflow design and system configuration

Nice To Haves

Experience supporting collaboration platforms (e.g., Slack, Notion, Smartsheet) preferred.
Experience with migrations, integrations, or enterprise application support is a plus.

Responsibilities

Administer, configure, and maintain SharePoint Online environment, ensuring performance, security, and reliability.
Design and manage site architecture, libraries, lists, metadata, and content types to support scalable knowledge management.
Establish and enforce governance standards, permissions models, and content lifecycle policies.
Develop and optimize knowledge structures (hubs, document management frameworks).
Troubleshoot and resolve issues related to access, performance, integrations, and usability.
Serve as the primary subject matter expert (SME) for SharePoint across the organization.
Administer and support tools such as Slack, Notion, Smartsheet, and other collaboration applications.
Partner with teams to design workspaces, templates, and workflows that improve usability and adoption.
Monitor system usage and optimize licensing, performance, and configuration.
Maintain system documentation, runbooks, and governance guidelines.
Design and implement workflows using Power Automate and other automation tools.
Support integrations across Microsoft 365 and third-party platforms.
Identify opportunities to streamline collaboration and knowledge-sharing processes through automation.
Lead onboarding, training, and support for SharePoint and collaboration tools.
Promote best practices for knowledge organization, content management, and collaboration.
Act as a trusted advisor to business teams on how to effectively leverage SharePoint as a knowledge platform.
Identify and drive improvements in knowledge management, collaboration, and productivity.
Support implementation of new tools, enhancements, and migrations (e.g., SharePoint modernization).
Collaborate with IT, security, and business stakeholders to ensure solutions meet technical and business requirements.