Senior Program Services Manager

Pillar Health Group•Mesa, AZ

2d•Onsite

About The Position

The Senior Manager of Area Services is responsible for the overall operational performance, compliance, and growth of Vocational Rehabilitation (VR) and Home and Community-Based Services (HCBS/DDD) programs across assigned territories. This role provides strategic and hands-on leadership to ensure services are delivered efficiently, meet regulatory requirements, and achieve organizational goals related to utilization, revenue growth, quality outcomes, and community engagement. The Sr. Manager serves as the central point of accountability for program performance, including growth, oversight of service delivery, billing practices, administrative functions, and team leadership.

Requirements

Bachelors degree in related field
5 - 7 years of prior leadership experience in healthcare, social services, HCBS/DD and or Vocational Rehabilitation programs
Strong knowledge of state and federal compliance requirements
Experience managing multi or territory based operations
Experience overseeing billing processes and documentations standards
Experience leading a compliance and audit driven environment
Experience as Leader managing a small to medium size team
Proven strategic planning and long term goal experience
Strong leadership and team mgt, and organizational skills and ability to consistently demonstrate attention to detail
Excellent verbal and written communication skills
Excellent management and leadership skills
Excellent interpersonal skills
Ability to analyze data and make effective data driven decisions
Strong analytical and problem solving skills
Strong public speaking skills
Ability to manage and prioritize tasks and projects accordingly
Proficient with computer and industry related software and computer programs

Responsibilities

Oversee daily operations of VR and HCBS/DDD programs across multiple territories
Ensure appropriate staffing levels, service coverage and workflow efficiency
Monitor referrals, intakes and service delivery to ensure timely and effective care
Standardize processes and ensure consistency across programs and locations
Identify and resolve operational challenges impacting performance
Ensure full compliance with all federal, state and local regulations, including HCBS DDD and Vocational Rehabilitation requirements, as well as all contractual obligations and program standards
Oversee service delivery, intake processes, and specialized programs (including PreETS and CRS) to ensure quality, appropriate volume, and adherence to person centered practices
Monitor documentation, billing and reporting for accuracy, audit readiness, and risk mitigation, including identifying and addressing potential fraud or compliance concerns
Review incident reports and ensure timely resolution, corrective action and continuous quality improvement across all programs
Support and lead outreach efforts to increase referrals and community engagement
Build and maintain relationships with vocational rehabilitation offices, schools, community organizations and other stakeholders
Drive year over year growth in utilization, client coverage, and billed revenue
Monitory territory performance, service trends, and financial outcomes
Algin staffing, service deliver, and outreach efforts to meet growth targets
Partner with leadership to develop and execute strategic growth initiatives
Oversee billing processes across VR and HCBS DDD programs to ensure accuracy and timeliness
Monitor and enforce billing integrity and fraud prevention practices
Ensure proper use and compliance with EVV and related systems
Provide direction to administrative and intake staff to ensure efficient workflows
Identify and implement process improvements to enhance operational efficiency
Lead, coach, and develop program leaders, coordinators, and administrative staff
Conduct regular team huddles and one on one meeting with direct reports
Establish clear performance expectations, KPIs, and accountability measures
Conduct performance evaluations and provide ongoing feedback and corrective action as needed
Foster a culture of accountability, collaboration, and continuous improvement
Develop and implement KPIs across the full lifecycle of services, including referral, intake, service delivery, billing and outcomes
Monitor and analyze performance data to make informed decision making