Senior Program Operations Coordinator

Phipps Neighborhoods•New York, NY

27d•$60,000 - $65,000

About The Position

The Senior Program Operations Coordinator provides centralized operational and administrative coordination across Sectoral Programs and serves as a key support partner to the Managing Director. The position is responsible for helping ensure that program timelines, recruitment and enrollment activities, program launches, events, documentation, meetings, and other operational deliverables remain organized and on track. Working across program teams, the Senior Program Operations Coordinator maintains operational calendars, checklists, trackers, and follow-up systems; coordinates logistics; monitors deadlines; and follows up with staff regarding outstanding deliverables. The ideal candidate is highly organized, proactive, detail-oriented, and comfortable managing multiple priorities simultaneously. This individual should be able to identify missing information, anticipate upcoming operational needs, follow up consistently, and elevate concerns to the Managing Director when additional intervention or decision-making is required.

Requirements

High school diploma required.
2–4 years of experience in program coordination, nonprofit operations, workforce development, education, human services, project coordination, or related work.
Strong organizational and time-management skills.
Demonstrated ability to coordinate multiple projects and deadlines.
Excellent attention to detail and follow-through.
Strong written and verbal communication skills.
Ability to work collaboratively across teams.
Ability to independently manage routine responsibilities while recognizing when issues should be escalated.
Proficiency with Microsoft Office and/or Google Workspace.

Nice To Haves

Bachelor's degree preferred; equivalent combination of education and relevant experience may be considered.
Experience with Salesforce or similar database systems preferred.
Workforce development or government-funded program experience preferred.

Responsibilities

Coordinate operational activities across multiple Sectoral Programs.
Maintain master calendars of program activities, deadlines, recruitment periods, cohort launches, orientations, training activities, events, graduations, and other milestones.
Maintain program readiness checklists for each program and cohort.
Track outstanding tasks, responsible staff, and due dates.
Conduct routine follow-up with staff regarding outstanding operational deliverables.
Coordinate meeting logistics, program events, training activities, and participant-facing activities.
Assist teams with identifying operational needs related to space, materials, technology, schedules, and supplies.
Maintain organized departmental files, templates, trackers, and operational resources.
Flag delays, incomplete tasks, or potential operational concerns to the Managing Director.
Maintain recruitment and enrollment calendars across Sectoral Programs.
Coordinate information session schedules, TABE testing, intake schedules, orientations, and other recruitment activities.
Track recruitment activity and applicant movement through the enrollment process.
Coordinate with Outreach & Recruitment staff regarding upcoming recruitment needs and deadlines.
Maintain recruitment and enrollment trackers.
Support applicant communications and scheduling as needed.
Monitor whether recruitment and enrollment activities occur according to established timelines.
Flag potential recruitment or enrollment concerns to program leadership.
Coordinate completion of a Program Readiness Checklist prior to each cohort launch.
Track recruitment and enrollment status, participant documentation, training schedules, instructor schedules, classroom/space readiness, technology, program materials, staff calendars, orientation, case management assignments, participant communications, employer engagement activities, internship/PWE planning, and Salesforce/data readiness.
Provide the Managing Director and program leadership with updates regarding outstanding readiness items.
Maintain department-wide action-item trackers.
Document action items, responsible parties, and deadlines resulting from meetings.
Follow up with responsible staff regarding approaching and overdue deliverables.
Prepare weekly summaries of outstanding operational items.
Identify recurring administrative or operational barriers.
Escalate unresolved concerns to the Managing Director.
Support accurate and timely Salesforce documentation.
Maintain recruitment, enrollment, attendance, and program operations trackers.
Assist with identifying missing documentation or incomplete data.
Organize documentation needed for internal monitoring, funder reviews, and audits.
Maintain standardized program templates and forms.
Support basic operational reporting and data summaries.
Coordinate regularly with Program Directors and Managers, Outreach & Recruitment, Employer Engagement, Retention, Instructional Staff, Case Management, Mental Health/Social Work, Data/Compliance, Finance, Human Resources, and Facilities/IT.
Support communication and workflow between teams without replacing the supervisory authority of program leadership.
Maintain visibility into department-wide operational priorities.
Prepare materials and operational updates for meetings.
Track follow-up items assigned during leadership meetings.
Help organize competing deadlines and priorities.
Flag items requiring Managing Director attention.
Support special projects and department-wide initiatives.
Provide routine updates identifying what is completed, outstanding, approaching deadline, or requiring leadership intervention.