Senior Program Manager - Physical Access

Pacific Gas And Electric Company•Oakland, CA

12h•$105,000 - $169,000•Hybrid

About The Position

Corporate Security is seeking a self-starting, customer-focused Senior Program Manager to lead the performance and continuous improvement of PG&E’s Badge and Physical Access ID Program. The role translates operational needs into program plans, reliable service delivery, measurable outcomes, and a consistent coworker experience. The successful candidate will serve as the primary subject matter expert for badge and identification services; oversee daily operations, ordering, and contracted specialist performance; and connect badge and physical access processes with New Employee Orientation, Safety Summits, visitor management, coworker education, training, communications, and culture practices. The position works independently on most issues, directs the overall program plan and goals, owns program deliverables, and communicates findings and recommendations to multiple levels of management. This is a hybrid role, working from a remote office and in person at various PG&E locations throughout the service territory based on business needs.

Requirements

Bachelor’s degree or equivalent experience.
Six years of related experience or equivalent.

Nice To Haves

Undergraduate degree in business administration, security management, criminal justice, or a related field.
Experience managing or supporting an enterprise badging, identity credentialing, or physical access program.
Experience in corporate security, physical security, access control, or a related security discipline.
Advanced program management knowledge and demonstrated ability to manage multiple projects with demanding time constraints.
Experience developing performance metrics, operational reports, dashboards, service-level measures, and management recommendations.
Experience directing contractors or vendors and monitoring performance against defined standards and deliverables.
Strong customer focus, organizational skills, strategic problem-solving ability, and written and verbal communication skills.
Ability to work effectively in a regulated environment and assess and recommend practical solutions based on business drivers and customer needs.

Responsibilities

Direct the overall Badge and Physical Access ID Program plan, goals, implementation activities, and performance expectations, bringing a fresh perspective to moderate to complex operational problems and existing solutions.
Own most or all program deliverables and oversee day-to-day badge and identification services, including ordering, inventory coordination, fulfillment, issue resolution, service quality, and continuous improvement.
Serve as the primary subject matter expert for badge and identification processes, requirements, and customer guidance, maintaining relationships with Corporate Security partners, business stakeholders, vendors, and customers.
Develop, measure, and report program metrics, service levels, trends, risks, and business insights; prepare recurring and ad hoc reports and communicate findings and recommendations to management at various levels.
Manage contracted specialist and vendor relationships, direct work and deliverables, monitor performance and compliance, and address service gaps through corrective actions and process improvements.
Oversee physical access process intersections, including New Employee Orientation, Safety Summits, visitor management, coworker education, training, communications, and culture practices.
Partner across the organization to develop and implement policies, procedures, controls, communications, and engagement strategies that improve awareness, adoption, and customer experience.
Monitor program spending, analyze actual and projected costs, identify variances and waste, escalate issues or emerging risks, and recommend solutions that improve efficiency and financial stewardship.
Lead program marketing and communications by producing customer-facing materials, training resources, and targeted outreach for appropriate audiences.
Assess program needs and recommend partners, technologies, tools, or delivery channels to strengthen service performance, compliance, resilience, and operational efficiency.