Senior Program Manager

Provenir Inc

34d•$150,000 - $180,000•Hybrid

About The Position

Provenir is seeking a Senior Program Manager to lead high-complexity, high-visibility software implementations for their largest and most strategic clients, including tier-one banks and major financial institutions. This role involves owning end-to-end delivery across multiple concurrent programs, serving as the trusted escalation point for executive stakeholders, and formally mentoring Project Managers and Consultants. The Senior Program Manager will also contribute to shaping delivery methodologies, scoping new project phases, and improving engagement processes. The company emphasizes a collaborative environment where employees can solve meaningful challenges and help shape the future of AI-powered decisioning.

Requirements

8+ years in Project Management, with a demonstrated track record delivering large-scale, complex software implementations for tier-one banks or other major financial institutions.
Bachelor’s Degree in Computer Science, Business, or a related field (or equivalent experience).
PMP, PRINCE2, or equivalent certification required.
Fluent English required.
Proven experience managing enterprise software implementations for tier-one banks, large financial institutions, or other highly regulated enterprises.
Deep knowledge of the SDLC and multiple implementation methodologies (Waterfall, Agile, Iterative).
Experience managing implementations from the vendor/consulting side strongly preferred.
Excellent written and verbal communication; comfortable presenting to and influencing C-level and executive stakeholders.
Strong organizational, problem-solving, and leadership skills — able to lead, motivate, and develop a team to hit their milestones.
Proven experience managing technology projects and programs from initiation through production launch and ongoing support.
Effective management of scope, schedule, cost, risk, quality, customer satisfaction, and senior-level client relationships.
Working knowledge of regulatory, compliance, and risk considerations relevant to banking and financial services technology.
Excellent knowledge of MS Office (Excel, Word, Outlook, PowerPoint), MS Project, and Visio.
Ability to prioritize, decide under ambiguity, and meet tight deadlines in a fast-paced, high-stakes environment.
Excellent multi-tasking skills across several large, distinct projects or programs simultaneously.
Strong appreciation of a range of technologies, including databases, and their implementation in a business environment.
Expert knowledge of systems analysis, business analysis, requirements gathering, and project management techniques — with a proven record of applying them to complex business problems.
Demonstrated experience owning or co-authoring SOWs, change orders, and scope/estimation documentation for enterprise engagements.

Nice To Haves

Professional fluency in Spanish and/or Portuguese would be a nice-to-have since there will be some cross-collaboration across teams.

Responsibilities

Lead flagship engagements, running one or more senior client engagements simultaneously, including complex, multi-workstream implementations for tier-one banks and financial institutions.
Own consistent, successful delivery, ensuring scope, requirements, staffing, and budget are well defined at every stage of the project lifecycle.
Act as the primary escalation point for executive and C-level client stakeholders, managing expectations and building durable relationships.
Manage resources across internal teams, clients, and third-party vendors, including cross-regional and cross-functional teams.
Create and maintain documentation for key decisions, action items, issues, and risks.
Document detailed requirements for enhancements and new features, partnering with Architects and Consultants on solution design.
Organize and lead user acceptance testing (UAT) with the right stakeholders.
Identify and manage project risk, including regulatory and compliance considerations specific to banking and financial services.
Proactively report project and program status to internal and external stakeholders at every level, including senior leadership, and resolve functional and technical questions as they arise.
Mentor and coach Project Managers and Consultants, supporting their development and performance.
Ensure client satisfaction, and identify and progress future opportunities.
Lead the creation, accuracy, and lifecycle of Statements of Work (SOWs) — scoping, effort/cost estimation, change orders, and renewals — in partnership with Sales, Delivery leadership, and Legal.