Senior Program Manager - M&A

Jade Global•San Jose, CA

About The Position

The Senior Program Manager leads large-scale infrastructure, operations, Finance technology, and Lead to Cash business application programs from planning through implementation and stabilization. The role manages concurrent programs involving infrastructure and financial and commercial systems, modernization efforts, and distributed teams, using Agile, SAFe, Waterfall, or hybrid methods as appropriate. The position establishes program governance, operating models, integrated plans, milestones, dependencies, critical paths, resource plans, RAID management, steering committees, executive reporting, and continuous improvement of PMO practices. It uses ServiceNow for project tracking and ITSM processes, coordinates changes through CAB, supports release and change management, and provides executive dashboards. The role manages budgets, forecasts, resource costs, vendors, procurement, and contract deliverables. It partners with stakeholders across Finance, business, and technology functions, and incorporates change management, communications, training, and organizational readiness into programs. It also establishes program KPIs, manages delivery risks, and ensures compliance with organizational, security, audit, regulatory, and Finance governance requirements. For M&A, the role leads integration programs from pre-close planning through Day 1 readiness and post-merger stabilization. Responsibilities include developing Day 1 and Day 100 roadmaps, tracking synergies, coordinating system, data, ERP, and Lead to Cash integration, rationalizing applications, onboarding acquired environments into ServiceNow, and partnering with Corporate Development, Legal, Finance, and the IMO on due diligence, TSAs, integration budgets, and compliance.

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, Finance, Business Administration, or a related field.
12+ years of experience in program or project management, PMO leadership, IT infrastructure operations, or Finance transformation.
5+ years leading large, complex, cross-functional enterprise programs, including at least 2 years managing large IT programs using Agile methodology.
3+ years of hands-on experience managing ServiceNow-based initiatives involving ITSM, Change, CMDB, or Asset Management.
Strong understanding of IT infrastructure, including cloud, networking, storage, virtualization, and data center environments.
Working knowledge of Finance and Lead to Cash processes, including General Ledger, Accounts Payable, Accounts Receivable, Financial Close, FP&A, Revenue, Order Management, Billing, Procurement, and Management Reporting.
Proven track record leading successful programs using Agile and SAFe methodologies.
Extensive experience implementing Agile methodologies, particularly Scrum and SAFe, and facilitating ceremonies across distributed teams.
Proven experience as a Program Manager for Lead to Cash business applications, Finance transformation, or enterprise IT programs.
Strong experience managing cross-functional teams and senior stakeholders.
Expertise in risk assessment, mitigation, and proactive management of program risks and issues.
Excellent stakeholder management, decision-making, and negotiation skills, particularly with complex requirements and expectations.
Strong problem-solving, conflict-resolution, interpersonal communication, leadership, and executive stakeholder management skills.
Strong governance, financial management, and risk management skills.
Hands-on knowledge of Agile and program management tools.
5+ years in M&A integration, post-merger integration, or carve-out program management.
Led at least two full integration or separation programs through Day 1 and post-close stabilization.
Experience integrating Finance and Lead to Cash systems, including GL, AP/AR, billing, and revenue, and managing TSAs, vendor transitions, and integration budgets.
Ability to work with executive sponsors and deal teams under compressed timelines and confidentiality constraints.
Required certification: Certified SAFe Agilist or Scrum Master.

Nice To Haves

Buy-side and sell-side M&A experience, including carve-outs and separations.
Experience with synergy tracking tools, IMO frameworks, and SOX or purchase accounting impacts on systems.
PMP, PgMP, or an M&A integration credential.
MBA or advanced degree in Finance or Business Administration.
Experience with ERP, CPQ, or financial system implementations, such as SAP, Oracle, Salesforce, or Workday.
PMP, PgMP, ITIL 4, or ServiceNow certifications.
BS, MBA, or another advanced degree.

Responsibilities

Lead end-to-end delivery of large-scale infrastructure, operations, Finance technology, and Lead to Cash business application programs, from planning through implementation and stabilization.
Manage programs spanning servers, cloud, networking, storage, virtualization, databases, endpoint management, data center technologies, and financial and commercial systems.
Support cloud migration, automation, disaster recovery, and platform modernization and upgrades.
Lead multiple large-scale programs concurrently and meet scope, schedule, budget, and quality objectives.
Establish and maintain Sprint and Program Increment calendars and communicate milestones.
Facilitate Agile ceremonies, including Feature Planning, PI Planning, Release Commit, Sprint Planning, Sprint Demos, Retrospectives, Go-Live activities, and Release Readiness Reviews.
Champion Agile principles and continuous improvement, fostering transparent and collaborative delivery across distributed teams.
Apply Scrum, SAFe, Waterfall, or hybrid methodologies as appropriate.
Establish and manage program governance, operating models, project standards, milestones, and reporting mechanisms.
Develop and maintain integrated program plans, dependencies, critical paths, resource plans, and delivery roadmaps.
Establish RAID management and ensure timely resolution of critical items.
Facilitate steering committees and executive governance forums, ensuring clear decisions, actions, and accountability.
Improve PMO processes, tools, standards, and governance practices.
Use ServiceNow for project tracking and ITSM processes, including Change, Incident, Problem, Asset Management, and CMDB.
Coordinate infrastructure and release changes through CAB in accordance with ITIL best practices.
Support release and change management activities, smooth go-lives, and user adoption.
Build executive dashboards that provide real-time visibility into program health.
Manage program budgets, forecasts, resource costs, vendor spend, and variance analysis.
Manage vendor relationships, system integrators, consulting partners, procurement activities, and contract deliverables.
Build and maintain relationships with stakeholders across Finance, Accounting, FP&A, Treasury, Procurement, Sales, IT, Infrastructure, Security, Application, Cloud, Data, and business teams.
Address stakeholder concerns and communicate progress, risks, and mitigation strategies in a timely manner.
Provide executive reporting on status, risks, issues, dependencies, financials, and key decisions.
Ensure change management, communication, training, and organizational readiness are included in programs.
Establish KPIs for program health, delivery performance, benefits realization, and business outcomes.
Identify delivery risks early and develop mitigation and contingency plans.
Ensure compliance with organizational policies, security, audit, regulatory, and Finance governance requirements.
Lead M&A integration programs from pre-close planning through Day 1 readiness and post-merger stabilization, including Day 1 and Day 100 roadmaps and synergy tracking.
Coordinate system, data, ERP, and Lead to Cash integration, application rationalization, and onboarding acquired environments into ServiceNow.
Partner with Corporate Development, Legal, Finance, and the IMO on due diligence findings, TSAs, integration budgets, and SOX compliance.
Drive change management, communications, and readiness for acquired and acquiring teams, and report integration KPIs and synergy realization to executives.