Senior Program Manager - M&A

Jade Global•San Jose, CA

About The Position

The Senior Program Manager leads large-scale infrastructure, operations, Finance technology, Lead to Cash, and M&A integration programs from planning through implementation and stabilization. The role manages multiple complex programs concurrently, overseeing scope, schedule, budget, quality, governance, delivery roadmaps, risks, resources, financials, vendors, and executive reporting. Programs may involve servers, cloud, networking, storage, virtualization, databases, endpoint management, data centers, financial and commercial systems, modernization, automation, disaster recovery, and platform upgrades. The role applies Agile, Scrum, SAFe, Waterfall, or hybrid approaches as appropriate, and facilitates delivery across distributed teams. It establishes PMO operating models and governance, maintains program plans and RAID management, coordinates ServiceNow and ITSM processes, and manages release and change activities. It also engages stakeholders across business and technology functions, builds organizational readiness, tracks KPIs and benefits, and ensures compliance with organizational, security, audit, regulatory, and Finance governance requirements. For M&A, the role leads integration programs from pre-close planning through Day 1 readiness and post-merger stabilization. This includes Day 1 and Day 100 roadmaps, synergy tracking, system and data integration, ERP and Lead to Cash integration, application rationalization, acquired-environment onboarding to ServiceNow, due diligence, TSAs, integration budgets, and compliance including SOX. The role drives readiness and communications for acquired and acquiring teams and reports integration KPIs and synergy realization to executives.

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, Finance, Business Administration, or a related field.
12+ years of experience in program or project management, PMO leadership, IT infrastructure operations, or Finance transformation.
5+ years leading large, complex, cross-functional enterprise programs, including at least 2 years managing large IT programs using Agile methodology.
3+ years of hands-on experience managing ServiceNow-based initiatives involving ITSM, Change, CMDB, and Asset Management.
5+ years in M&A integration, post-merger integration, or carve-out program management.
Experience leading at least two full integration or separation programs through Day 1 and post-close stabilization.
Experience integrating Finance and Lead to Cash systems, including GL, AP/AR, billing, and revenue, and managing TSAs, vendor transitions, and integration budgets.
Proven ability to work with executive sponsors and deal teams under compressed timelines and confidentiality constraints.
Extensive experience implementing Agile methodologies, particularly Scrum and SAFe, and facilitating Agile ceremonies across distributed teams.
Proven program management experience with Lead to Cash business applications, Finance transformation, or enterprise IT programs.
Strong experience managing cross-functional teams and senior stakeholders.
Strong understanding of IT infrastructure, including cloud, networking, storage, virtualization, and data center environments.
Working knowledge of Finance and Lead to Cash processes, including General Ledger, Accounts Payable, Accounts Receivable, Financial Close, FP&A, Revenue, Order Management, Billing, Procurement, and Management Reporting.
Expertise in risk assessment, mitigation, and proactive management of program risks and issues.
Excellent stakeholder management, decision-making, negotiation, problem-solving, conflict resolution, interpersonal communication, leadership, and executive communication skills.
Strong governance, financial management, and risk management skills.
Hands-on knowledge of Agile and program management tools.
Proven track record of leading successful programs using Agile and SAFe methodologies.
Required certification: Certified SAFe Agilist or Scrum Master.

Nice To Haves

Buy-side and sell-side M&A experience, including carve-outs and separations.
Experience with synergy tracking tools, IMO frameworks, and SOX or purchase accounting impacts on systems.
PMP, PgMP, or an M&A integration credential.
MBA or advanced degree in Finance or Business Administration.
Experience with ERP, CPQ, or financial system implementations such as SAP, Oracle, Salesforce, or Workday.
PMP, PgMP, ITIL 4, or ServiceNow certifications.
BS, MBA, or another advanced degree.

Responsibilities

Lead end-to-end delivery of large-scale infrastructure, operations, Finance technology, and Lead to Cash business application programs from planning through implementation and stabilization.
Manage multiple large-scale programs concurrently to meet scope, schedule, budget, and quality objectives.
Lead modernization initiatives including cloud migration, automation, disaster recovery, and platform upgrades.
Establish and maintain Sprint and Program Increment calendars, communicate milestones, and facilitate Agile ceremonies including Feature Planning, PI Planning, Release Commit, Sprint Planning, Sprint Demos, Retrospectives, Go-Live activities, and Release Readiness Reviews.
Champion Agile principles and continuous improvement, and apply Scrum, SAFe, Waterfall, or hybrid methods as appropriate, including across distributed teams.
Establish and manage program governance, operating models, standards, milestones, reporting mechanisms, integrated plans, dependencies, critical paths, resource plans, and delivery roadmaps.
Manage RAID processes and facilitate steering committees and executive governance forums, documenting decisions, actions, and accountability.
Improve PMO processes, tools, standards, and governance practices.
Use ServiceNow for project tracking and ITSM processes, including Change, Incident, Problem, Asset Management, and CMDB.
Coordinate infrastructure and release changes through CAB in accordance with ITIL practices, and support change management, go-lives, and user adoption.
Build executive dashboards providing visibility into program health.
Manage program budgets, forecasts, resource costs, vendor spend, variance analysis, vendor relationships, procurement activities, and contract deliverables.
Build stakeholder relationships across Finance, Accounting, FP&A, Treasury, Procurement, Sales, IT, Infrastructure, Security, Application, Cloud, Data, and business teams.
Communicate program progress, risks, issues, dependencies, mitigation strategies, financials, and key decisions to stakeholders and executives.
Integrate change management, communications, training, and organizational readiness into programs.
Establish KPIs for program health, delivery performance, benefits realization, and business outcomes; identify risks and develop mitigation and contingency plans.
Ensure compliance with organizational policies, security, audit, regulatory, and Finance governance requirements.
Lead M&A integration programs from pre-close planning through Day 1 readiness and post-merger stabilization, including Day 1 and Day 100 roadmaps and synergy tracking.
Coordinate system, data, ERP, and Lead to Cash integration, application rationalization, and onboarding acquired environments into ServiceNow ITSM and CMDB.
Partner with Corporate Development, Legal, Finance, and the IMO on due diligence findings, TSAs, integration budgets, and compliance including SOX.
Drive change management, communications, and readiness for acquired and acquiring teams, and report integration KPIs and synergy realization to executives.
Lead at least two full integration or separation programs through Day 1 and post-close stabilization.
Integrate Finance and Lead to Cash systems and manage TSAs, vendor transitions, and integration budgets.