Senior Program Manager

Granicus•Remote,

7d•$73,800 - $134,800•Remote

About The Position

As Granicus accelerates investment in AI‑powered solutions for government, the organization has reached an inflection point where how new capabilities are introduced to customers is as important as what is built. Granicus is seeking a Senior Program Manager to lead early adoption and product readiness for new AI features and capabilities. This role plays a key part in ensuring that new releases are well validated, customer ready, and smoothly adopted before broader rollout. The Program Manager will work cross functionally with Engineering, Design, Presales, and Implementation teams to coordinate beta programs, track readiness, and support a consistent, high quality launch experience across our AI portfolio. This role is ideal for someone who enjoys working across teams, bringing structure to complex efforts, and helping innovative products succeed in real customer environments.

Requirements

7+ years of experience in program management, product operations, or delivery leadership
Experience working cross functionally with technical and customer facing teams
Strong organizational and communication skills
Ability to manage multiple workstreams in a fast-paced environment

Nice To Haves

Experience with AI, data driven, or SaaS products
Background in B2B or public sector technology
Experience running beta, pilot, or early access programs

Responsibilities

Own and manage early-stage adoption for new AI features and products
Define program goals, timelines, and success criteria
Coordinate customer participation with Sales, Presales, and Implementation partners
Collect and synthesize feedback to inform product improvements and release decisions
Partner with Product and Engineering teams to support release readiness planning
Track and coordinate resolution of issues identified during early adoption
Support validation that new releases continue to perform as expected across existing functionality
Help ensure new features meet usability and quality expectations prior to general availability
Serve as a central point of coordination across Engineering, Design, Presales, and Implementation
Support early alignment on design considerations and customer use case
Facilitate regular check ins focused on readiness, risks, and launch coordination
Ensure customer facing teams are informed and prepared for upcoming changes
Provide clear visibility into early adoption outcomes and readiness status
Surface insights and trends from customer feedback
Support leadership with structured updates on progress, risks, and decisions