Senior Program Manager
About The Position
As a TRSS Senior Program Manager, you will be responsible for managing complex contracts, providing the holistic “customer experience,” and ensuring high-quality delivery of new and existing contracts in the Department of Defense territory. As the Senior Program Manager, you will also contribute to a variety of areas including: Support DoD clients working to advance national security. Management and oversight of day-to-day customer needs and interactions (i.e., client kickoff, regular status meetings, training, measure key client/program objectives, solve problems). Supporting diverse teams to ensure timely and quality delivery of capabilities and services throughout the period of performance. Providing input to executive level reports delivered to the clients. Facilitating discussions with key stakeholders on project statuses, working sessions, technical exchange meetings, and milestone reviews. Organize and coordinate program objectives. Serve as the integrator for the client and the TRSS corporate team by fully understanding the client’s mission and how to leverage TRSS solutions to support their objectives most effectively. Leads important projects, programs, and business initiatives, demonstrating creativity and ingenuity. Ensures complex deals get implemented successfully. Serves as extension of Sales, Analysis, and Product/Tech team on the ground; has a strategic view of customer challenges and regularly identifies opportunities to funnel back to the Territory Lead/Business Development Directors, Analysis, and Product teams. Understands Finance, Legal, Contracting, and Security requirements, and knows when and how to communicate effectively in order to optimally manage processes. Works across the business to prepare quality Monthly Status Reports (MSRs) for select projects, capturing major success stories, customer challenges, and future opportunities. Ensure key metrics are tracked such as delivery and retention. Follows the direction of the Territory Lead in prioritizing efforts. Collaborates closely with the Technical Managers and Analysis teams to problem-solve optimal solutions.
Requirements
- Bachelor’s degree in business or related field (Equivalent experience will be considered in lieu of a degree)
- 7+ years of experience working with the DOD or IC in program management
- Experience with managing projects
- Ability to adjust to shifting priorities and solving problems quickly
- Ability to translate client intelligence requirements and needs into program management outcomes
- Works well with teams and driving disparate groups toward common client goals
- Ability to effectively communicate and relate to multiple levels of a client's organization
- Ability to work collaboratively with internal and external stakeholders demonstrating strong interpersonal and communication skills
- Self-starter, highly motivated, team player with strong business acumen, superior organizational skills and the ability to follow through
- Excellent writing and presentation skills
- Ability to travel to sales training, meetings, and to customer locations
- Ability to obtain and maintain a U.S. National Security Clearance
- U.S. Citizenship essential to comply with government contract/agency or department of Federal Government requirements
Nice To Haves
- Strong familiarity with the broad suite of Thomson Reuters proprietary data sets and technology preferred
Responsibilities
- Manage complex contracts
- Provide the holistic customer experience
- Ensure high-quality delivery of new and existing contracts in the Department of Defense territory
- Support DoD clients working to advance national security
- Manage and oversee day-to-day customer needs and interactions
- Support diverse teams to ensure timely and quality delivery of capabilities and services
- Provide input to executive level reports delivered to the clients
- Facilitate discussions with key stakeholders on project statuses, working sessions, technical exchange meetings, and milestone reviews
- Organize and coordinate program objectives
- Serve as the integrator for the client and the TRSS corporate team
- Lead important projects, programs, and business initiatives
- Ensure complex deals get implemented successfully
- Serve as extension of Sales, Analysis, and Product/Tech team on the ground
- Understand Finance, Legal, Contracting, and Security requirements
- Prepare quality Monthly Status Reports (MSRs)
- Ensure key metrics are tracked such as delivery and retention
- Follow the direction of the Territory Lead in prioritizing efforts
- Collaborate closely with the Technical Managers and Analysis teams to problem-solve optimal solutions
Benefits
- Hybrid Work Model
- Flex My Way
- Work from anywhere for up to 8 weeks per year
- Grow My Way programming
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Two paid volunteer days off annually
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off
- Paid holidays (including two company mental health days off)
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Access to Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
