Senior Program Manager

Fiserv•Omaha, NE

31d•Onsite

About The Position

As a Senior Program Manager, you will lead client programs and project development requests that help Fiserv deliver on commitments to financial institution partners. You will work across client, product, technology, and internal stakeholder groups to define requirements, align priorities, and drive execution. Your work is important to client satisfaction, delivery outcomes, and the successful advancement of cross-client initiatives.

Requirements

4+ years of experience in business and IT program and project management, including ownership of project intake, requirements, and delivery execution
Experience researching current Fiserv product functionality to determine if there is a current solution vs requiring development.
Experience translating business objectives into written technical requirements understandable by varying levels of an organization to ensure project completion in a timely manner.
Bachelor's Degree or equivalent combination of education, related experience and/or military experience

Nice To Haves

Demonstrated ability to analyze project needs by understanding business rationale, evaluating risks of unmet functionality, and identifying impacts to clients and third‑party dependencies.
Experience managing client-facing projects and portfolios in a financial services, payments, or technology environment
Client-facing experience at Fiserv
Experience using Clarity PPM

Responsibilities

Lead project intake, client prioritization, and program planning activities to align work with business objectives and delivery commitments
Gather, document, and refine business and functional requirements through direct client conversations and cross-functional stakeholder engagement
Serve as the liaison between clients and Fiserv teams to support client initiatives, resolve issues, and maintain alignment throughout delivery
Manage a portfolio of client projects to ensure timely execution, clear communication, and successful delivery against agreed objectives
Partner with product and technology teams to support client driven initiatives
Develop strong client relationships, establish credibility with internal and external stakeholders, and facilitate collaboration across groups that may not otherwise interact directly

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.