Senior Program Manager

STRM Recruiting • Los Angeles, CA

9h • Hybrid

About The Position

A minority-owned business specializing in energy efficiency, electrification, decarbonization, and demand-side management programs. With offices across multiple U.S. states, the organization combines national reach with local market understanding. Its work advances sustainable energy solutions, supports economic development, and prioritizes benefits for disadvantaged communities. As a leader in clean energy program implementation and consulting, the company helps clients achieve meaningful environmental and economic outcomes through innovative, high-impact projects. The company is seeking a highly organized and motivated Program Manager to support implementation of a Large Commercial Energy Efficiency Program for a major California natural gas utility. In this role, you will manage day-to-day program operations and support successful delivery of services to large commercial customers. The Program Manager will play a key role in coordinating program activities across internal staff, customers, contractors, and other stakeholders to ensure services are delivered effectively, program requirements are met, and administrative processes are completed accurately and on time. This includes managing program planning, supervising program staff, tracking performance, coordinating service delivery, preparing reports, overseeing invoicing support, supporting internal financial management, and helping maintain strong communication across the program team. This role also serves as the primary day-to-day point of contact for the utility client, with responsibility for maintaining a strong client relationship, coordinating with utility staff regarding approvals and program support needs, and ensuring alignment on priorities, schedules, deliverables, and performance expectations. In addition, the Program Manager may conduct outreach to high-potential customers to support program participation and strategic project development. The Program Manager may also support broader business development efforts in California by helping build relationships in the energy efficiency community, identifying and qualifying potential opportunities, contributing to proposal and pricing development, supporting partnership development, and representing the company in relevant industry forums and market conversations. The Program Manager works closely with program leadership, outreach staff, account managers, engineers, finance, administrative staff, and business development leadership to support a high-quality customer experience, strong program performance, and continued market growth.

Requirements

• Bachelor’s degree in business, environmental studies, engineering, energy management, public administration, or a related field; or equivalent relevant experience.
• At least 5 years of experience in program management, project coordination, operations, client services, or a related role, preferably in energy efficiency, utilities, clean energy, or a similar field.
• Demonstrated experience managing or supporting program delivery, schedules, reporting, documentation, and cross-functional coordination.
• Strong experience working directly with clients, maintaining relationships, coordinating priorities, and supporting issue resolution in a professional services or program delivery environment.
• Demonstrated ability to supervise staff, coordinate team activities, and support accountability for deliverables and performance.
• Experience supporting project financial management, invoicing, reporting, documentation, and multiple concurrent priorities with strong attention to detail.
• Ability to identify and help qualify opportunities, support partnership development, and contribute to proposals and pricing in coordination with leadership.
• Excellent written, verbal, and interpersonal communication skills, with the ability to work effectively with internal teams, clients, customers, and external partners.
• Strong organizational and time management skills, with the ability to track details, manage deadlines, and maintain high-quality work in a fast-paced environment.
• Ability to identify issues, prioritize effectively, and implement practical solutions in coordination with leadership and team members.
• Proficiency with Microsoft Office and experience using spreadsheets, CRM systems, project tracking tools, and reporting platforms.
• Commitment to sustainability, energy efficiency, and delivering high-quality service in support of equitable clean energy outcomes.

Nice To Haves

• Experience supporting or managing utility-sponsored energy efficiency or demand-side management programs.
• Experience working with large commercial, institutional, healthcare, higher education, hospitality, or other complex non-residential customer segments.
• Familiarity with California utility programs, energy efficiency market dynamics, implementation environments, and key market stakeholders.
• Experience supporting project budgets, P&Ls, invoicing, subcontractor coordination, or related financial administration.
• Experience conducting customer outreach, supporting participation strategies, or helping develop project opportunities.
• Experience contributing to proposals, staffing plans, pricing development, teaming strategies, or partnership cultivation.
• Experience working in a deadline-driven environment that requires coordination across technical, customer-facing, administrative, and business development teams.

Responsibilities

• Manage and oversee day-to-day program operations and service delivery, ensuring efficiency, adherence to schedules, budgets, program requirements, and quality expectations.
• Serve as the primary day-to-day point of contact for the utility client, maintaining strong communication, responsiveness, and coordination on program needs, approvals, and performance.
• Coordinate internal teams and program activities (including outreach, account management, engineering, and administration) to support effective delivery of services to large commercial customers.
• Supervise program staff, providing direction, oversight, and support, monitoring workloads and performance, and ensuring accountability for deliverables and service quality.
• Support internal financial management of the project, including P&L oversight, budget tracking, invoicing, reporting, and coordination with finance and leadership.
• Monitor program activity, pipeline movement, project status, customer participation, service delivery milestones, and other key metrics to support program goals and timely issue resolution.
• Conduct or support outreach to high-potential customers to advance program participation and strategic project development.
• Support broader business development efforts in California by building relationships, identifying and qualifying opportunities, supporting proposal and pricing development, and contributing to strategic partnerships.
• Identify, recommend, and support implementation of process improvements and operational efficiencies to strengthen program performance and customer experience.
• Coordinate with utility staff to support approvals, resolve operational issues, align on delivery priorities, and facilitate smooth implementation of services.
• Prepare, review, and support submission of recurring client reports, internal performance updates, dashboards, presentations, and other required documentation.
• Schedule and lead internal meetings, client meetings, and program planning sessions; document notes, action items, and follow-up needs.
• Maintain program documentation, ensuring records of customer activity, project status, deliverables, communications, approvals, and operational materials are organized, current, and accessible.
• Track deadlines, action items, and assigned responsibilities across the team to support timely completion of work.
• Identify and resolve delivery challenges, administrative bottlenecks, customer concerns, or data gaps, escalating as needed.
• Help ensure customers and stakeholders receive responsive, coordinated, and professional support throughout the program experience.
• Help identify and cultivate relationships with potential subcontractors, partners, and industry collaborators.
• Participate in conferences, industry events, trade groups, and networking opportunities to increase visibility and market intelligence.

Benefits

• Competitive base salary ($95,000–$140,000) commensurate with experience and qualifications.
• Performance-based bonus tied to individual and company performance.
• 401(k) retirement savings plan with employer match.
• Comprehensive health, dental, vision, life, and disability insurance.
• Paid vacation, sick time, and holidays.
• Professional development and training opportunities.
• A dynamic, inclusive work environment that encourages collaboration, innovation, and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1-10 employees