Senior Program Manager

IMRIS Imaging, Inc DBA IMRIS•Chaska, MN

8d•$118,000 - $125,000•Remote

About The Position

As a leader in image guidance solutions, IMRIS Imaging, Inc. provides optimized, fully integrated image-guided therapy environments that address the important needs of patients, clinicians, and hospitals by delivering timely MRI and imaging data to clinicians for use during surgical or interventional procedures. The IMRIS Surgical Theatre enables intraoperative imaging directly within operating rooms. The Company also designs and manufactures proprietary head fixation devices, imaging coils and OR tables for use in this unique and multifunctional intraoperative environment. It is estimated that over 70,000 patients have benefited from lifesaving or life-extending procedures performed in an IMRIS Surgical Theatre. IMRIS will continue to integrate new intraoperative imaging technologies and shape the future of neurosurgery in operating rooms worldwide. We are currently searching for a Senior Program Manager to join our team. This role will primarily be performed remotely, with required frequent travel. The Senior Program Manager is responsible for every aspect of the delivery of IMRIS products and services to customers in accordance with contractual and other obligations. The Program Manager, in collaboration with a Sales Leader, has ownership of an assigned customer program and is responsible for ensuring the appropriate deployment of company resources to meet all customer requirements in accordance with company objectives. This ownership encompasses the following range of activities: customer solution design development, contract negotiation, production, delivery, installation, customer training and final commissioning. This position will require frequent travel on a global basis.

Requirements

Minimum of advanced certification or Bachelor Degree, preferably in either Business or Engineering fields, or equivalent experience
Minimum of 10 years’ experience in program management of complex technical products and services in professional markets preferred
5 years of experience leading capital equipment projects design, development & delivery to medical facilities
Excellent team leadership and management skills
Excellent written, verbal and presentation communication skills
Excellent focus on responsive customer satisfaction and service delivery.
Able to effectively deal with complex issues at multiple levels and with multiple functions in a customer organization
Strong organizational and creative problem-solving skills

Responsibilities

In collaboration with a Sales Leader and with the support of Customer Engineering, engage in customer requirements definition prior to contract negotiations during the Sales Cycle
Develop details program plans based on clearly defined customer requirements with the support of Customer Engineering during the Definition Cycle
Understanding of the IMRIS product and service offering specific to the assigned customer prior to final contract negotiation
Communicate and coordinate with all affected areas of the company to ensure awareness of all customer requirements and obligations for assigned customer programs
Ensure that schedules are in place to ensure the timely delivery of IMRIS products and services in accordance with customer requirements and IMRIS company Master Schedule during the Delivery Cycle
Conduct regular internal and external reviews to ensure adherence to committed schedules. Responsible for initiating suitable corrective action plans when critical path milestones are at risk
Manage all costs associated with assigned customer programs to ensure that company financial objectives are achieved
Conduct formal and/or informal reviews of customer satisfaction throughout the Program Management process and report to Senior Management. Develop initiatives to assure the highest possible level of customer satisfaction, quality and risk management
Budgetary management of all Program Management resources to meet annual company plans
Responsible for quality and risk management of all IMRIS activities associated with Program Management consistent with company objectives
Exhibits leadership practices consistent with company values and traits