Senior Program Manager, Marketplace

ClassPass

13d

About The Position

The Senior Program Manager will support the Marketplace team in shaping the product portfolio and fueling growth across the global ClassPass marketplace. The role manages complex, high-impact programs from concept through launch, working across teams to identify opportunities, validate ideas, and scale successful initiatives. It calls for strategic thinking and the ability to turn insights into action and measurable business results.

The position involves translating business goals into actionable frameworks and roadmaps; coordinating timelines, resources, and trade-offs across initiatives; and facilitating decisions in ambiguous situations through structured thinking, experimentation, and measurable results. The role also supports working groups around central strategy pillars and collaborates with data scientists, sales, marketing, product, revenue operations, and other business leaders.

Requirements

• 3–5+ years of experience in management consulting, private equity, venture capital, or an operations or strategic planning role at a technology company.
• Ability to connect high-level strategy to measurable business impact.
• Practical business sense and ability to translate strategic business decisions into their impact.
• Strong presentation skills and ability to distill complex ideas for diverse audiences.
• Hands-on experience with data analysis and test design.
• Advanced Excel skills.
• Hands-on experience using AI tools, with examples of using them to accelerate analysis or automate work.

Nice To Haves

• Experience with a rapidly scaling business.
• Familiarity with SQL, Looker, or Tableau.
• Deep understanding of B2B and/or B2C business models.
• eCommerce experience.

Responsibilities

• Support cross-functional programs that deliver outcomes for users, studio partners, and the business.
• Design and launch beta tests, then scale successful ideas companywide.
• Translate business goals into actionable frameworks and roadmaps.
• Collaborate with data scientists, sales, marketing, product, revenue operations, and business leaders to align on strategy and deliver outcomes.
• Manage timelines, resources, and trade-offs across multiple initiatives.
• Facilitate decision-making in ambiguous situations using structured thinking, experimentation, and measurable results.
• Support working groups around central strategy pillars, maintaining momentum and addressing blockers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed