Senior Program Manager (Hybrid or Remote - Raleigh, NC)

Intact Specialty Solutions•Canton, MA

2d•Hybrid

About The Position

The Senior Program Manager will join the IT team and is responsible for the overall planning, coordination, and execution of multiple large-scale, complex technology initiatives. This role requires engagement of resources from multiple functional areas and serves as the point of contact for the business sponsor and project team. The Senior Program Manager is responsible for strategic project planning, scope management, scheduling, and budgeting. They will ensure clear understanding of project objectives, assist in task identification, manage progress, escalate issues, and communicate regularly with stakeholders.

Requirements

Bachelor's degree in Business, Computer Science, Information Systems, or other related fields, or equivalent work experience required.
7-10 years of IT project management or related business work experience, with at least 3-5 years managing large scale, complex projects.
Experience with meeting facilitation and conflict resolution.
Demonstrated management, leadership, and teambuilding skills.

Responsibilities

Understand and articulate the business need and project objectives, ensuring team members have a clear view of the desired outcome.
Develop detailed project plans, including project tasks, resource requirements, budget, timelines, milestones, and success criteria.
Identify and manage project dependencies and resource constraints.
Monitor and report on key project milestones.
Manage changes in project scope, escalating issues as necessary.
Track and report on key project milestones.
Make recommendations for necessary adjustments to project plans and/or assigned resources to meet project objectives.
Identify, monitor, and communicate project-related issues and risks.
Where necessary, recommend mitigation strategies or other solutions to business sponsor or IT management.
Provide direction, support, and leadership to project teams, which may involve members of multiple functional departments, vendors, and contractors.
Work with project teams and end users to coordinate systems testing, training, and support.