Senior Program Manager, Customer Energy Integration (ESMP)

National Grid • Waltham, MA

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About The Position

National Grid is hiring a Senior Program Manager in its NE Electric Engineering and Network Strategy - Commercial Operations department. The position can be based in Upstate or Downstate New York or Waltham, Massachusetts, and supports implementation of Massachusetts’ Electric Sector Modernization Plan (ESMP). The ESMP is intended to modernize the electric network in support of the Commonwealth’s climate, clean energy, and equity objectives and a fair, affordable, clean energy transition.

The Senior Program Manager will lead a portfolio of Non-Wires Alternatives (NWA) projects across National Grid’s Massachusetts service territory. These solutions use customer-sited resources, virtual power plants, utility assets, customer programs, and grid services to address local grid constraints and potentially defer traditional infrastructure investments. The role coordinates internal teams and external stakeholders to deliver innovative, cost-effective, and scalable grid flexibility solutions. Occasional travel within Massachusetts is required.

Requirements

• Bachelor’s degree in Engineering, Sciences, Economics, or equivalent experience in the utility or energy sector; three years of relevant experience in lieu of a degree will be accepted.
• Three to five years of project or program management experience and a track record of managing complex, multi-stakeholder initiatives; six years minimum without a degree.
• Strong understanding of distributed energy resources, including energy efficiency, demand response, energy storage, NWAs, and distributed generation.
• Experience drafting RFPs and conducting benefit/cost analyses.
• Excellent relationship management and stakeholder engagement skills.
• High initiative and ability to work in ambiguous, fast-evolving environments.
• Passion for decarbonization and the clean energy transition.
• Proficiency with the Microsoft Office suite.
• Must be able to work without current or future visa sponsorship.

Nice To Haves

• Master’s degree preferred.
• Experience collaborating with or working for a Flexibility Service Provider, such as a demand response provider, DER aggregator, or solar/storage developer.
• Project Management Professional (PMP) certification.
• Professional Engineer (PE), Engineer in Training (EIT), Certified Energy Manager (CEM), or similar credentials.

Responsibilities

• Lead implementation and management of a portfolio of NWA solutions using utility assets, customer programs, and grid services to address localized grid constraints.
• Drive innovation in NWA deployment, including community engagement models, internal processes, tracking, and reporting.
• Serve as the primary liaison between internal teams and third-party contractors and subcontractors.
• Manage multiple NWA initiatives end to end, including opportunity screening, benefit/cost analysis, RFP development, vendor selection, budget and schedule oversight, contractor management, issue resolution, and data, settlement, and billing operational support.
• Capture and apply lessons learned across projects to improve future performance.
• Stay current on NWA and VPP innovations and best practices.
• Support regulatory strategy for NWAs, including preparation and coordination of filings.
• Prepare and deliver reports and presentations to internal leadership and external stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior