Senior Program Manager

Landmark Bio • Watertown, MA

15d

About The Position

Landmark Bio is seeking a self-driven, team-oriented, and entrepreneurial-minded Senior Program Manager. This role requires an in-depth understanding of managing complex programs and projects, with extensive experience in Smartsheet. A functional understanding of cell and gene therapy programs and awareness of Landmark Bio’s business objectives are also necessary. The Senior Program Manager will support cross-functional program execution by driving operational coordination, maintaining program management tools and documentation, and acting as a liaison between internal teams and external clients. The role is responsible for managing timelines, dashboards, communications, and process improvements to ensure efficient and effective program execution.

Requirements

• BS degree with 7+ years relevant experience (GMP pharmaceutical, biologics, and/or cell and gene therapy field) is required
• High degree of proficiency in Smartsheet is required, including advanced skills in workflow design and implementation, template creation and management, user training and support, and reporting and analytics
• Strong communication, problem solving, planning, and project management skills
• Ability to support more than one project of a reasonable size simultaneously

Nice To Haves

• PMP certification desired

Responsibilities

• Support the planning, coordination, and execution of internal and client-facing programs
• Develop and maintain program timelines, schedules, dashboards, and risk registers
• Coordinate program materials and shared resources, escalating constraints and risks as appropriate
• Generate and maintain documentation for program scope changes and client communications
• Assist with capturing and sharing lessons learned across programs to improve operational efficiency
• Create and update presentations for team meetings, leadership reviews, and client discussions
• Serve as a Smartsheet super user for the organization, creating, managing, and optimizing complex workflows, automations, dashboards, and reporting tools
• Develop and maintain program management resources including trackers, templates, dashboards, presentation materials, and other operational tools
• Evaluate and recommend process improvements to enhance team collaboration, visibility, and efficiency
• Collaborate cross-functionally on new system evaluations, tool implementations, and training initiatives
• Maintain internal Microsoft Teams sites and external SharePoint client sites to ensure documentation is organized, current, and accessible
• Archive program documentation at the close of programs in accordance with internal procedures
• Own and maintain program management documentation including: Program charters, Program plans and schedules, RACI matrices, Risk registers, Business requirements, Policies and procedures, Training materials
• Ensure all documentation is accurate, complete, version-controlled, and properly stored
• Serve as the primary point of contact for assigned clients
• Coordinate and manage client meetings, teleconferences, and onsite visits
• Prepare agendas, meeting minutes, action items, and follow-up communications
• Build collaborative relationships with internal stakeholders and external partners to support successful program delivery
• Assist in training personnel on evolving program management tools and systems
• Develop training materials including slide decks, guides, and reference documentation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior