Senior Program Manager, Training Development — Command Center

Aurora•Coppell, TX

2d•$104,000 - $166,000•Hybrid

About The Position

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. We're searching for a Program Manager, Training Development: Command Center. Reporting directly to the Senior Director of Training, Learning & Culture, you'll own the full training portfolio for every Command Center role that keeps the Aurora Driver moving: Remote Assist Specialists, Mission Control Specialists, Dispatchers, and Command Center Leads. We're hiring because the Command Center population is scaling with the fleet, remote assist responsibilities are widening, and the Dispatcher role has no curriculum at all today. This is the seat that decides what "ready" means for the people overseeing autonomous trucks in live commercial operation, and then builds it, with two instructional developers already in place to help you ship and a direct line to the leader setting Aurora's operational readiness strategy.

Requirements

6+ years in instructional design, curriculum development, or training program management, including 3+ years owning the full training portfolio for a safety-critical operational population or line of business.
Demonstrated experience building qualification or certification programs from zero, where a person's completion gates their authorization to perform the work.
Track record of building curriculum against controlled documentation (SOPs, work instructions, regulatory standards) and maintaining it through frequent change, with version control and audit-readiness.
Experience directing the work of instructional developers or contractors, setting the design standard, reviewing output, and holding quality without direct reporting authority.
Experience influencing manager- and director-level stakeholders outside your reporting line to adopt a standardized training or qualification practice.
Working fluency with LMS administration and completion/compliance reporting (Workday Learning or equivalent), and with an established instructional design methodology (ADDIE, SAM, or similar).
Demonstrated ability to operate where the standard is still being written, scoping curriculum for roles and technology that are actively changing, and re-sequencing as decisions land.

Nice To Haves

Experience designing training for remote monitoring, dispatch, control-room, or command-center roles: environments where the operator makes time-pressured decisions on information delivered through a screen.
Background in an industry with regulated operational qualification: aviation (dispatch, ATC, flight ops), rail, maritime, utilities/grid operations, nuclear, emergency dispatch, or autonomous vehicle operations.
Familiarity with human factors concepts (fatigue, workload, change saturation, alarm and alert design) and how they shape training design.
Experience with Kirkpatrick Levels 3–4 evaluation, or otherwise tying training to downstream operational metrics rather than completion counts.
Experience supporting multi-site or new-site launches against a fixed go-live date, including train-the-trainer hand-off packages.
Experience training third-party or customer-employed staff to a standard your company is accountable for.

Responsibilities

Own the Command Center training portfolio end to end (onboarding, refresher, remediation, and train-the-trainer) and run the qualification checkpoint that clears a person to work a Command Center position independently.
Direct the work of instructional developers, setting the instructional design standard and the trainer-qualification bar consistently across sites, shifts, and employers.
Keep curriculum anchored to a governing standard: every course cites the SOP it is built from, and every real change to an SOP, tool, alert, or threshold is reflected in the live course.
Partner with Command Center leadership, Safety, and Product to translate autonomy-critical software changes and role redesigns into training before they reach the floor, and represent the human-performance view (cognitive load, vigilance, alert design) for remote monitoring roles.
Report readiness: qualification status by role, time-to-competency, and coverage gaps into Aurora's weekly Ops Performance Review.