Senior Program Manager, Talent Development Programs - Missionforce

Salesforce•Washington, DC

3d•Onsite

About The Position

Salesforce's Missionforce is a dedicated business unit focused on revolutionizing U.S. national security operations across defense, intelligence, and aerospace agencies with AI-powered workflows. The Missionforce Professional Services team is seeking a Senior Program Manager to lead a new, strategic talent development program. This program is specifically designed for transitioning military service members, aiming to build the next generation of Salesforce consulting professionals. The role involves end-to-end ownership, from strategy and design through execution, cohort delivery, and scaling. It's a highly visible position focused on building a strategic talent engine to enhance Missionforce's ability to serve critical customers. The ideal candidate will operate at the intersection of talent strategy, workforce development, and delivery excellence, addressing talent gaps within Missionforce Professional Services while supporting Salesforce's commitment to the military community.

Requirements

5+ years of experience in program management, talent development, or workforce development.
Proven experience launching and scaling complex, cross-functional programs.
Strong understanding of professional services delivery models.
Experience working with executive stakeholders and influencing without authority.
Demonstrated ability to design structured learning or development programs.
Strong collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex concepts to both technical and non-technical stakeholders.
Agility and comfort with ambiguity in a fast-paced environment.
Exceptional organizational, communication, and stakeholder management skills.
Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.
Located in the Washington, DC metro area.

Nice To Haves

Experience in Salesforce ecosystem, consulting, or cloud technology services.
Familiarity with military talent programs, veteran hiring initiatives, or SkillBridge/Hiring Our Heroes partnerships.
Background in learning & development, early career programs, or apprenticeship models.
Experience managing cohort-based or fellowship-style talent development programs.
Experience in military service or working in a military environment is a plus.
Experience supporting U.S. Department of Defense (DoD), Intelligence Community (IC), or Federal Civilian agencies.

Responsibilities

Define and operationalize the vision, structure, and roadmap for the Mission Readiness Experience (MRE).
Design a cohort-based talent development model (12-week readiness journey) including prerequisites, curriculum, milestones, and success criteria.
Establish a candidate lifecycle framework covering recruitment, on-the-job training, and job placement.
Partner with leadership to align program goals to Missionforce growth, delivery capacity, and customer needs.
Own onboarding, program experience, and fellowship journey from application through graduation.
Ensure delivery of a blended curriculum including: Salesforce technical skills & certifications, consulting and client delivery skills, and leadership and professional development.
Stand up program infrastructure including tools, systems, communications, and reporting.
Define and track program KPIs, including: certification attainment, customer readiness, job placement rates, and fellow retention and performance.
Build and manage relationships with internal and external stakeholders, including Salesforce Military & Vetforce, Salesforce and Military Recruiting, and Professional Services delivery leaders and hiring managers.
Align stakeholders on expectations, roles, and program outcomes.
Secure and maintain executive sponsorship and visibility.
Deliver regular executive updates and program insights.
Continuously improve program design based on feedback and data.
Oversee the participant experience, ensuring high engagement, clear expectations, and strong outcomes.
Establish and manage a mentorship and coaching model leveraging internal Salesforce talent.
Enable consulting and technical skills through hands-on learning and programming.
Support career placement for program fellows into Missionforce, Salesforce, and with our Salesforce partners.
Proactively identify, analyze, and mitigate complex cross-program risks and dependencies that span multiple teams, ensuring clear communication of impact and resolution paths.
Design and lead scalable enablement programs for the broader Missionforce Professional Services delivery organization, extending beyond the Mission Readiness Experience (MRE) program.
Continuously assess evolving customer demands and market trends to identify critical skill gaps and proactively develop upskilling and cross-skilling strategies for delivery talent.
Partner with Delivery Leadership, Sales, and the Global Enablement team to align enablement priorities with pipeline demand, ensuring consultants are equipped with the most in-demand skills.
Build and operationalize learning pathways that increase talent flexibility and future readiness, improve utilization, and enhance overall delivery quality and customer outcomes.
Establish metrics to track enablement effectiveness, including skill adoption, staffability, utilization, and impact on project success.