Senior Program Manager, Selling Parter Trust

Amazon • Seattle, WA

1d • Onsite

About The Position

We are seeking a results-oriented Senior Program Manager to lead one of our most critical seller experience initiatives within Selling Partner Trust (SPT). This role sits at the intersection of product, policy, operations, and technology driving a cross-functional program that spans multiple organizations to fundamentally improve how sellers interact with Amazon's enforcement and remediation systems. You will own the end-to-end program strategy, roadmap, and delivery for a high-visibility initiative that directly impacts millions of selling partners worldwide. The ideal candidate is a builder who thrives in ambiguity, can influence without authority across organizational boundaries, and translates complex, cross-functional challenges into clear plans with measurable outcomes. This role offers significant autonomy, exposure to senior leadership, and serves as a launching pad for future senior leadership opportunities.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools

Responsibilities

• Own the end-to-end program strategy, roadmap, and execution for a flagship seller experience initiative spanning multiple organizations and areas (product, engineering, policy, operations, science)
• Define program vision, success metrics, and strategic documents (narratives, PR/FAQs) that secure alignment and investment from senior leadership
• Lead cross-functional working groups, driving alignment across organizations with competing priorities and resolving dependencies and escalations
• Identify and close gaps across business, operations, product, and technical workstreams to ensure cohesive end-to-end delivery
• Drive execution from planning through launch - managing scope, schedule, and risk across multiple parallel workstreams
• Establish program mechanisms (milestone reviews, escalation paths, launch readiness checks) and define KPIs to measure impact and course-correct in real time
• Serve as the single-threaded leader for the initiative; build trusted relationships with stakeholders from Director through VP/SVP across functional boundaries
• Author executive-level documents (QBRs, narratives, OP1/OP2 inputs) and own program communications including launch announcements, all-hands updates, and leadership reviews
• Drive closure on complex, ambiguous topics with competing cross-functional perspectives; ensure clear goal alignment and accountability across all contributing teams

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior