Senior Program Manager, Seller External Relations

Amazon • Arlington, VA

28d • $115,600 - $160,000 • Onsite

About The Position

The Seller External Relations (SER) team is seeking an experienced, results-oriented Senior Program Manager to join the team responsible for developing and executing initiatives that drive measurable small business growth and improve perception of the Amazon store. Through the Sellers in Your Community (SIYC) initiative, we engage with small businesses in Amazon’s store and amplify their stories externally, and advocate for them internally. Our work extends across the Americas, including Brazil, Canada, and Mexico. This role will have a high degree of ownership for defining programs and scalable solutions that raise the bar on improving public perception of the selling experience on Amazon. The role is inherently cross-functional – you will partner with Public Policy to design and develop new and existing programs that drive SER’s perception goals. You will build and maintain a network of SIYC sellers through quarterly engagement roadmaps that deliver consistent, branded experiences, and lead the end-to-end planning and execution of events that bring Amazon seller success stories to community leaders and policymakers across the country. The ideal candidate thinks strategically, takes initiative, and dives deep into details – capable of developing high-level strategic initiatives while remaining detail-oriented enough to push forward necessary tasks. Maturity, strong business judgment, exceptional written and verbal communication skills, and the ability to earn trust and influence cross-functional teams are essential. The candidate for this position embraces ambiguity, ramps quickly on complex issues, and communicates convincingly to diverse internal and external audiences.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Responsibilities

• Support Seller External Relations’ partnership with Public Policy, supporting the coordination of their access to SER support services and events that amplify seller stories.
• Develop strategies and solutions as part of a dedicated SIYC team focused on advancing Amazon's small business narrative through direct programming, as well as through partnerships with third-party organizations.
• Plan, organize, and execute events that connect sellers, internal subject matter experts, and executives to local influential leaders and lawmakers in communities across the Americas.
• Design strategies and execute events that build a robust, engaged SIYC seller network ready to participate in sustained advocacy initiatives.
• Interact with stakeholders at multiple levels and in multiple regions, working with business, Public Policy, Public Relations, marketing, product, and analytics teams to define and deliver solutions.
• Define clear project plans, manage progress, and execute in a fast-paced environment.
• Create, optimize, and drive adoption of critical mechanisms required to ensure long-term expansion and success of the SIYC network and initiatives.
• Translate complex decisions and trade-offs into clear, actionable recommendations for leaders, through written and verbal communication.
• Drive cross-functional and cross-regional alignment to achieve strategic program goals.
• Track and report program learnings and effectiveness to internal stakeholders.
• Maintain data integrity, and gather post-event feedback and reporting insights to inform continuous improvement.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior