Senior Program Manager, Product Operations

MoonPay•Meridian, ID

25d•Hybrid

About The Position

In this role, you will be joining the Product Operations team working cross-functionally to partner with senior leaders across the company, focusing on high-impact strategic projects and analysis. You'll work hand-in-hand with leaders to identify, structure, and act on the most challenging strategic and operational opportunities impacting our business. And you’ll use AI to build scalable systems and processes that multiply your impact.

Requirements

5+ years leading complex cross-functional programs across Product / Engineering and business (Legal, Compliance, IT / Security, Finance, Operations, etc.) teams in high-growth crypto, fintech, financial services, or technology environments
Exceptional communicator who can explain the why, set the stage, and bring people along - including senior stakeholders across Product, Engineering, Legal, Compliance, Risk, IT/Security, Finance, Data, and GTM without direct authority, and teams resistant to adding process
Thrives in ambiguity: strong on operational planning, dependency management, risk mitigation, and program governance in fast-moving, shifting environments
Upstream problem-solver who shapes initiatives before they become execution risk - structuring ambiguous, high-impact work from concept through delivery with measurable outcomes
Strong analytical instincts; uses data, business context, and quantitative analysis to drive prioritization and operational decisions
Proven at building scalable processes, workflows, governance models, and automation systems that improve execution velocity without feeling like overhead
Fluent in AI tools and automation platforms; actively applies them to improve productivity, reporting, and execution - and keeps pushing as the tooling evolves

Nice To Haves

Enthusiastic about creating stellar customer experiences and building a world class team.
Detail oriented, with a desire to continuously improve operational processes.
Action-oriented and can move quickly to meet the evolving needs of a fast-paced organization.
Passionate about streamlining complex programs, mentoring high performers and enjoy being a culture carrier for your organization.

Responsibilities

Proactively surface and prioritize high-impact strategic and operational opportunities and own them end-to-end from scoping through execution
Work cross-functionally with product, engineering, and go-to-market leaders to define and implement strategy across all MoonPay products, driving increased value for our users, our customers, and our business
Structure complex, ambiguous strategic problems for the MoonPay leadership team, defining clear hypotheses and building business cases and quantitative models that will inform and influence our approach
Work closely with cross-functional leaders to define and manage key drivers of business performance, identifying areas of opportunity and incorporating them into your work
Develop a comprehensive understanding of our competitive positioning by using, assessing, and developing insights about peer businesses to inform your recommendations
Deeply understand MoonPay customers and the broader market landscape to uncover insights that inform your recommendations
Use AI tools and drive automation to create scalable solutions that combine a broad vision for what is possible with an understanding of the practical demands that constrain them

Benefits

Competitive salary package
Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay
Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.
Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)
Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours
Private Healthcare benefits: To protect you and your loved ones
Enhanced parental leave: So you can spend more time with your loved ones without a second thought
Annual training budget: We support your training journey every step of the way
Home office setup allowance: Create the home office of your dreams
Remote working allowance: Those working fully remotely get a little extra for utilities
Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN
Employee referral programme: Great people know great people, refer them to receive 10K in USDC
Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons
Working in a disruptive and fast-growing company where excellence is rewarded