Senior Program Manager Operational Excellence

Crown Equipment Corporation•New Bremen, OH

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Senior Program Manager Operational Excellence. This role is crucial for driving operational excellence across the company's worldwide network. The position involves establishing unified deployment processes, enhancing operational consistency, and developing problem-solving skills within branches. The Senior Program Manager will collaborate with leadership to create toolsets that improve customer and employee experiences by guiding resource allocation and project prioritization. This role also supports the team in developing a standardized certification for Subject Matter Experts (SMEs) in Lean tools, and is responsible for establishing, auditing, and enforcing global Operational Excellence standards. The manager will assess the needs of assigned areas using performance metrics, improvement implementation, and sustainment behaviors, and work with the Operational Excellence team and US regions to support local leadership in implementing countermeasures for identified gaps. Visual controls will be used to communicate performance gaps and ensure accountability for adoption, performance, and sustainment at all levels.

Requirements

8-15 years related experience
Bachelor’s degree (Business, Operations, Engineering)
Non-degree considered if 12+ years of related experience along with a high school diploma or GED
Extensive travel (over 20%)
Extensive overnight stays (over 20%)
Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday.
Must be legally authorized to work in the United States and not require sponsorship now or in the future.

Nice To Haves

Prior experience in retail or service management within a multi-branch or global organization.
Lean Six Sigma Black Belt or equivalent continuous improvement certification.
Strong analytical skills with proficiency in Microsoft Office, data dashboards, and operational reporting tools.
Demonstrated leadership in multi-cultural and matrixed environments.
Strong communication, decision-making, facilitation, and change-management skills.

Responsibilities

Drive Operational Excellence across the Company’s global network including establishing unified deployment processes, strengthening operational consistency and development of problem-solving skills within branches.
Collaborate with Managing Directors, Directors and General Managers to develop tool sets to elevate customer and employee experience through decisions on resource allocation and project prioritization.
Support the team’s ability to develop a standardized certification of Subject Matter Experts (SME) in the application of Lean tools.
Establish, audit, and enforce Operational Excellence standards globally.
Assess needs of assigned areas based on Operational Performance Metrics, improvement implementation, and sustainment behaviors.
Work with the Operational Excellence team and US regions to support local leadership implementation of counter measures where gaps are identified.
Use visual controls to communicate gaps between expected versus actual at the local, regional, and national level to hold employees accountable for adoption, performance, and sustainment.