Senior Program Manager – Mobile App & Non-Room Booking Experiences

Wynn Resorts • Las Vegas, NV

1d • Hybrid

About The Position

We seek an experienced Senior Program Manager to lead our guest-facing digital ecosystem, orchestrating the Mobile App and a comprehensive portfolio of Non-Room Booking Experiences (Dining, Entertainment, Spa/Wellness, and Concierge services) across multiple Wynn properties. This is a strategic role requiring portfolio-level thinking, cross-property coordination, vendor partnership management, and the ability to balance new feature development with optimization and platform integration. The successful candidate will drive revenue impact, enhance guest satisfaction, and ensure seamless, integrated experiences across our digital touchpoints and physical properties.

Requirements

• Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA preferred
• 7+ years of product management, program management, or digital product leadership experience
• 3+ years managing multiple products or services portfolio; experience with cross-functional program orchestration
• Proven track record shipping complex, integrated digital experiences; demonstrated ability to balance competing priorities and manage dependencies
• Strong experience managing external vendors, partners, and SLAs; comfort with contract negotiation
• Demonstrated ability to influence across teams without direct authority; exceptional stakeholder management and communication skills
• Strong analytical and business acumen; ability to build ROI cases, synthesize data, and drive decisions with metrics
• Experience with mobile-first digital products and/or guest-facing consumer platforms
• Comfort with matrixed organizations and influence-based leadership; proven ability to lead without direct reports

Nice To Haves

• Experience in hospitality, travel, entertainment, or hospitality technology sectors
• Track record managing digital products across multiple brands, locations, or properties
• Experience with revenue-impacting product decisions; understanding of hospitality monetization (bookings, F&B, ancillary services)
• Familiarity with payment systems, reservation systems, or complex service integration architectures
• Demonstrated success with A/B testing, user research, and data-driven optimization
• Experience scaling digital products from early stage to enterprise scale

Responsibilities

• Own the strategic vision and roadmap for the guest-facing mobile ecosystem: Mobile App, Dining/F&B, Entertainment/Ticketing, Spa/Wellness, and Concierge experiences
• Define portfolio-level strategy balancing new feature development, optimization of existing experiences, and seamless platform integration across property brands (WLV, EBH, WRL)
• Establish OKRs and success metrics aligned to guest satisfaction, revenue impact, adoption rates, and operational efficiency
• Conduct competitive analysis and market research; identify emerging trends and opportunities to differentiate guest experiences
• Coordinate across product, engineering, design, operations, and business teams; establish clear working agreements and decision-making frameworks
• Manage dependencies and integration points between mobile app and multiple service experiences; resolve conflicts and ensure cohesive architecture
• Drive alignment on prioritization, scope, and trade-offs across competing initiatives and stakeholder interests
• Facilitate strategic decision-making and escalate conflicts that require leadership input
• Establish consistent guest experience standards and brand guidelines across WLV, EBH, WRL, and other properties
• Balance enterprise-wide platform consistency with localized property needs and brand differentiation
• Coordinate phased rollouts and launches across multiple properties; ensure readiness and consistent execution
• Conduct deep user research and gather feedback from guests, operational teams, and business stakeholders across multiple properties
• Synthesize insights to identify pain points, opportunities, and emerging guest needs across dining, entertainment, wellness, and concierge services
• Lead user research initiatives (surveys, interviews, usability testing) to validate concepts and measure experience improvements
• Manage relationships with external vendors and service providers (reservation systems, payment processors, dining platforms, ticketing systems, etc.)
• Negotiate vendor contracts and SLAs; ensure vendor roadmaps align with strategic priorities and timelines
• Oversee technical integrations and resolve interoperability challenges between mobile app and backend service systems
• Evaluate vendor performance against KPIs; escalate issues and manage remediation
• Define business cases for major initiatives; quantify expected revenue impact, cost savings, and guest satisfaction improvements
• Monitor portfolio performance: mobile app adoption, transaction volume, guest satisfaction scores, revenue per transaction, conversion rates
• Conduct post-launch reviews; analyze data to identify optimization opportunities and inform future roadmap decisions
• Present portfolio performance, ROI, and strategic recommendations to executive leadership
• Own end-to-end delivery of major initiatives: from concept through design, development, testing, and multi-property launch
• Define requirements, acceptance criteria, and success metrics for each initiative; track progress and manage schedule/scope changes
• Coordinate multi-property rollouts; ensure operations readiness, training, and go-live communication
• Drive continuous improvement through iterative releases and A/B testing; measure impact and iterate based on data

Benefits

• Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior