Senior Program Manager, , Middle Mile Fleet Management
About The Position
This role is for a Senior Program Manager on the Global Fleet team, focusing on Fleet Management for Middle Mile assets (tractors, trailers, box trucks, hostlers). The position involves developing world-class solutions in a fast-paced, innovative, and collaborative environment. The role requires strong leadership, the ability to identify trends with limited data, and influence across Amazon teams to drive the development of the maintenance business. The Program Manager will define the vision and roadmap, drive program execution through supply chain understanding, work backwards from external partner requirements, and align with internal stakeholders. This includes daily interaction with external fleet management partners, understanding their operational needs, converting them into efficient business models, and serving as the primary relationship manager for these strategic partnerships. The position requires balancing strategy and execution while maintaining strong external partner relationships. Up to 25% travel is required.
Requirements
- Bachelor's degree
- 5+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Experience collaborating and influencing multiple teams across multiple organizations
- Experience in transportation or supply chain within a high-volume logistics, manufacturing or engineering environment
Nice To Haves
- 2+ years of driving process improvements experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- PMP certificate
- Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field
- Experience working in supply chain, transportation, project management or management consulting
- Experience using data and trends to articulate business needs or equivalent
- Experience managing competing priorities and using metrics to drive business decisions
Responsibilities
- Define program vision and roadmaps including short-term, mid-term, and long-term strategic timelines and phases.
- Develop strategic documentation to gain stakeholder alignment and provide program status updates at key milestones.
- Identify key performance metrics and create reporting frameworks that enable effective program management and scaling.
- Lead cross-functional coordination with internal teams to resolve partner issues and deliver seamless program execution.
- Standardize and optimize program processes to drive consistency, efficiency, and scalability.
- Serve as primary relationship manager for external fleet management partners, ensuring high satisfaction and proactive communication.
- Drive continuous improvement initiatives by analyzing program performance, gathering partner feedback, and implementing enhancements.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
