Senior Program Manager, Legal Enablement & Knowledge Management

Okta•Washington, DC

1d•$121,000 - $166,100•Remote

About The Position

Okta’s Legal Operations team is scaling how we capture, structure, and serve legal knowledge across the enterprise. We are seeking a Senior Program Manager, Legal Enablement & Knowledge Strategy to build a modern, high-impact enablement ecosystem and knowledge management (KM) program designed for both human learning and enterprise AI system ingestion. In this strategic individual contributor role, you will define the multi-year legal enablement and KM roadmap, structure internal legal content to power AI models and self-service search tools, and produce engaging, multimedia training programs for our global legal team and internal business partners.

Requirements

6+ years of hands-on experience building Knowledge Management, Enablement, or Instructional Design programs at scale within a high-growth tech or corporate enterprise environment (in-house enterprise experience strongly preferred over firm-only consulting).
Practical experience with content taxonomy, metadata tagging frameworks, and an understanding of how structured data impacts vector databases, search retrieval, and enterprise AI tools.
Direct proficiency in building e-learning courses and video assets using tools like Articulate 360, Camtasia, Adobe Creative Suite, or similar authoring and LMS platforms.
Advanced experience with modern enterprise KM and enablement tools (e.g., Confluence, Highspot, WalkMe, or workflow automation platforms like TAP).
Proven ability to partner with senior stakeholders, drive change management, and translate complex legal concepts into clear, engaging content for diverse audiences.

Nice To Haves

Direct experience working within or supporting an in-house corporate Legal department.
Demonstrated understanding of core legal operations workflows and terminology.
Bachelor's degree in Information Systems, Knowledge Management, Learning & Development, or a related field.

Responsibilities

Establish and execute a 0-to-1 multi-year strategy for Legal Enablement and KM, driving self-service adoption across the business to significantly reduce repetitive legal inquiries.
Build standards for content capture, governance, metadata, and data tagging taxonomies so legal information can be seamlessly indexed, retrieved, and ingested by internal AI search tools, bots, and LLMs.
Design, script, record, and maintain engaging e-learning modules, video content, quick-reference guides, and onboarding programs for the Legal department and cross-functional business partners.
Partner with Sales Enablement, Okta University, and central L&D to unify company-wide legal enablement initiatives and ensure consistent messaging.
Guide and mentor the Training & Knowledge Management Specialist, establish clear metrics (adoption rates, self-service resolution, and program ROI), and report directly to the Director, Legal Innovation & AI Strategy.