Legal Knowledge & Research Manager

Harbor

4d•Remote

About The Position

Harbor is seeking a Legal Knowledge & Research Manager for its Library and Research department. This full-time, fully remote role offers the opportunity to lead client-facing library services while guiding a high-performing team to deliver exceptional service using innovative legal technology solutions. The primary schedule is Monday - Friday. This is a remote position that can be worked from anywhere in the United States.

Requirements

Master’s degree in Library and Information Science (MLIS) or equivalent, required.
Minimum of 5 years of experience providing legal research, competitive intelligence, or knowledge services in a law firm, professional services, or corporate environment.
Minimum of 3 years of experience managing or leading a research team or function.
Deep familiarity with legal research platforms such as Westlaw, LexisNexis, Bloomberg Law, and related analytics tools.
Demonstrated ability to translate complex research into practical, attorney focused insights.
Experience managing vendor relationships, research budgets, and data driven decision making.
Familiarity with emerging legal technologies and trends, including generative or agentic AI applications in legal research (experience using or training on these tools preferred).
Strong project management, organizational, and prioritization skills.
Excellent communication and interpersonal skills, with the ability to engage credibly with attorneys, clients, and senior stakeholders.
Analytical mindset with strong problem-solving skills and attention to detail.

Nice To Haves

experience using or training on these tools preferred

Responsibilities

Supervise and provide guidance to department staff, including training, and conducting performance evaluations.
Foster a collaborative and inclusive work environment, promoting teamwork and professional development.
Delegate tasks effectively, ensuring efficient workflow and timely completion of projects.
Manage a full client relationship for one or more research and/or library clients as aligned with skillset and expertise.
Lead, mentor, and supervise a team of research professionals, providing direction, coaching, and performance feedback.
Foster a collaborative, client-centered research culture that emphasizes analytical rigor, responsiveness, and continuous professional growth.
Promote the adoption of best practices in legal research methodology, knowledge synthesis, and information delivery.
Oversee and guide complex legal, regulatory, and business research and intelligence activities in support of Client attorneys and practice groups.
Ensure research deliverables are timely, accurate, practice relevant, and aligned with Client priorities and risk tolerance.
Guide the organization, access, and governance of digital research resources to support efficient information retrieval and reuse.
Collaborate with knowledge management, practice innovation, and IT teams to align research tools with attorney workflows.
Ensure compliance with copyright, licensing, and ethical research standards across all research and intelligence activities.
Champion the evaluation, rollout, and adoption of AI powered legal research, analytics, and intelligence tools.
Partner with IT and business services to assess emerging legal technologies that enhance research quality, speed, and insight generation.
Stay informed on trends in legal technology, generative and agentic AI, data analytics, and information services, advising Clients on implications and opportunities.
Lead research outreach initiatives tailored to specific Client practice groups or departments.
Build strong relationships with attorneys and Client stakeholders to anticipate research needs and proactively deliver value.
Occasionally deliver direct research findings, competitive intelligence, or market insights to Clients and Client leadership.
Lead and contribute to research centric initiatives, such as research workflow optimization, tool implementations, analytics projects, and service enhancements.
Develop project plans, timelines, and success metrics to ensure alignment with Client goals.
Communicate project progress, risks, and outcomes clearly to stakeholders.