Senior Program Manager - Facilities & Operations

Turner & Townsend • Seattle, WA

1d • $140,000 - $160,000 • Onsite

About The Position

Turner & Townsend is seeking an experienced Sr. Program Manager to support a Retail Real Estate Program Management & Operations (PMO) team. This role sits at the intersection of strategy and execution, primarily supporting the Preservation (Facilities) team with occasional cross-over into development workstreams. This is a hands-on program management role for someone who thrives on identifying operational inefficiencies, driving cross-functional coordination, and turning data observations into actionable programs. The ideal candidate brings a strong facilities management or store operations background and can hit the ground running on a wide variety of initiatives -- from process improvement to program development on topics such as vendor performance or specifications with reoccurring repairs.

Requirements

• Bachelor’s degree in construction management, architecture, engineering, facility management, program/project management, or related field
• 7+ years of program or project management experience within a Real Estate, Facilities, or related organization
• Background in facilities management, building operations, or retail/store operations, with the ability to understand field-level issues and their lifecycle impact (e.g. standards, design, construction, sourcing) and make practical, informed recommendations
• Strong critical thinking and problem-solving skills, with a track record of turning observations into action, even amidst ambiguity
• Excellent written and verbal communication skills, with the ability to synthesize complex information for diverse audiences
• Proven ability to manage multiple concurrent workstreams and shifting priorities with minimal direction
• Strong verbal and visual communication skills, especially in programs such as Keynote and Miro
• Proficiency in standard project management and productivity tools (e.g. Pages, Numbers, Keynote, Wrike, or similar)

Nice To Haves

• Familiarity with ServiceChannel or other CMMS/work order management platforms
• Experience working within a PMO structure or supporting a centralized operations function
• Exposure to retail, corporate, or a global-scale portfolio real estate environments
• Experience coordinating with design, construction, operations teams on specification or scope-related issues (e.g. HVAC, electrical, design, sustainability, constructability, durability)

Responsibilities

• Manage a dynamic portfolio of facilities-related initiatives ranging from one-off operational requests to longer-horizon improvement programs, ensuring clear ownership, timelines, and outcomes
• Serve as a key resource for the Preservation team on ad-hoc requests including but not limited to process improvement, vendor performance, means & methods, and facilitating supportive training
• Review work order data in ServiceChannel (or equivalent CMMS platform) to surface operational trends, then drive the appropriate next step -- whether that's engaging Design on an alternate spec, tightening a service frequency, or standing up a new mitigation program
• Identify opportunities to formalize recurring issues into structured programs (e.g. leak mitigation, reducing repetitive maintenance & repairs)
• Coordinate cross-functionally (e.g. Design, Construction, Facilities, Operations, and external Vendor partners) to advance program initiatives
• Communicate and present findings, recommendations, and project status clearly to stakeholders at all levels, including director-level and above
• Develop and maintain program documentation, status reporting, and process guides as needed
• Support the broader PMO team across both Preservation and Development workstreams as needed
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Benefits

• We provide a great place to work, where each person has the opportunity and voice to affect change.
• We want our people to succeed both in work and life. To support this, we promote a healthy, productive, and flexible working environment that respects work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior