Senior Program Manager, Distribution Partnerships

Bizee•Houston, TX

8d•Remote

About The Position

Bizee is building an AI-powered Entrepreneur Operating System to help founders launch, operate, stay compliant, and grow. The company is expanding access to Bizee through various channels, including distribution partners, and is seeking an experienced operations leader to transform new partner and commercial workflows into scalable, reliable operating processes. This role will serve as the operational owner and subject matter expert for Bizee Pro, distribution partnerships, and new workflows related to entity management, compliance, registered agent, virtual address, and virtual mail. The position requires deep domain expertise in these areas and experience in modernizing service delivery operations to reduce manual work, improve customer outcomes, and build scalable processes. The Senior Program Manager will bridge the gap between the needs of professional operators and distribution partners, current workflows, and future development requirements for Product, Engineering, Fulfillment, Support, Legal, and Compliance teams. This is an internal operations leadership role focused on ensuring new workflows function effectively at scale, defining responsibilities, handoffs, system usage, exception handling, compliance, documentation, and reporting.

Requirements

7+ years of experience in operations, service delivery, fulfillment operations, partner operations, compliance operations, entity management, business formation operations, registered agent operations, implementation operations, process improvement, or a related role.
Strong working knowledge of business formation, entity management, annual reports, foreign qualifications, amendments, certificates of good standing, registered agent services, virtual address, virtual mail, USPS 1583, and CMRA-related workflows.
Experience leading operational transformation in a high-scale service delivery environment, including modernizing workflows, tools, engagement channels, and operating processes.
Experience using automation, AI, or workflow technology to reduce friction, simplify the user journey, improve speed, and increase operational consistency.
Experience scaling fulfillment, support, or service delivery operations across national or multi-jurisdictional workflows.
Experience supporting B2B, professional, partner, distribution, or platform channels.
Strong ability to map, document, and improve complex workflows across multiple teams, systems, products, and service requirements.
Strong communication skills and ability to create clear documentation, playbooks, SOPs, launch-readiness materials, and executive updates.
High ownership, strong follow-through, and comfort building process from scratch.

Nice To Haves

Experience with CRM systems, ticketing systems, partner portals, internal tools, reporting dashboards, workflow automation tools, or operational analytics.
Experience supporting new product launches, partner launches, workflow migrations, or operational transformation.
Familiarity with legal services, tax/compliance operations, virtual office operations, document operations, billing operations, or customer support operations.
Experience working with Product and Engineering teams to improve internal tooling, partner workflows, reporting, status visibility, document access, billing workflows, or operational controls.

Responsibilities

Serve as the Entity and Compliance Operations SME, acting as the internal subject matter expert for business formation, entity management, registered agent, compliance filings, annual reports, foreign qualifications, amendments, certificates of good standing, virtual address, virtual mail, USPS 1583, and CMRA-related workflows.
Translate Partner and Professional Operator Needs Into Scalable Workflows by working closely with various teams to identify operational gaps and translate real partner requirements into scalable workflows, operating rules, and product requirements.
Build and Operationalize New Workflows for Bizee Pro, distribution partnerships, partner portal processes, API-enabled workflows, and future AI-agent-enabled use cases, mapping end-to-end operating processes.
Lead Workflow Modernization and Operational Transformation by modernizing workflows, tools, engagement channels, and operating processes to scale efficiently and improve customer and partner outcomes.
Build Scalable Fulfillment Infrastructure by supporting Bizee’s move toward a digitized, national fulfillment infrastructure and converting fragmented processes into repeatable workflows, tools, playbooks, and operating controls.
Support Launch Readiness for Partner and Commercial Workflows by partnering cross-functionally to ensure new workflows have clear operational requirements, documented handoffs, reporting needs, support paths, escalation owners, compliance checkpoints, and customer notification rules.
Own Process Documentation and Operating Playbooks by creating and maintaining process documentation, workflow maps, SOPs, exception paths, support guides, escalation rules, and internal operating playbooks.
Improve Process, Systems, and Tooling by identifying operational friction and converting it into process improvements, tooling requests, product requirements, automation opportunities, or reporting needs.