Senior Program Manager, Distribution Partnerships

Bizee•Houston, TX

About The Position

Bizee is building an AI-powered Entrepreneur Operating System to help founders launch, operate, stay compliant, and grow their businesses. The company is expanding its reach through various channels, including Bizee Pro, distribution partners, and APIs. This role is crucial for transforming new partner and commercial workflows into scalable and reliable operating processes, requiring both domain expertise in entity management and compliance, and experience in operational transformation. The Senior Program Manager will bridge the gap between what operators and partners need, what current workflows support, and what Product, Engineering, Fulfillment, Support, Legal, and Compliance need to build or operationalize.

Requirements

7+ years of experience in operations, service delivery, fulfillment operations, partner operations, compliance operations, entity management, business formation operations, registered agent operations, implementation operations, process improvement, or a related role.
Strong working knowledge of business formation, entity management, annual reports, foreign qualifications, amendments, certificates of good standing, registered agent services, virtual address, virtual mail, USPS 1583, and CMRA-related workflows.
Experience leading operational transformation in a high-scale service delivery environment, including modernizing workflows, tools, engagement channels, and operating processes.
Experience using automation, AI, or workflow technology to reduce friction, simplify the user journey, improve speed, and increase operational consistency.
Experience scaling fulfillment, support, or service delivery operations across national or multi-jurisdictional workflows.
Experience supporting B2B, professional, partner, distribution, or platform channels.
Strong ability to map, document, and improve complex workflows across multiple teams, systems, products, and service requirements.
Strong communication skills and ability to create clear documentation, playbooks, SOPs, launch-readiness materials, and executive updates.
High ownership, strong follow-through, and comfort building process from scratch.
This role includes periodic travel to Bizee office locations, partner sites, and fulfillment centers to support onboarding, operational launches, process validation, and in-person training.

Nice To Haves

Experience with CRM systems, ticketing systems, partner portals, internal tools, reporting dashboards, workflow automation tools, or operational analytics.
Experience supporting new product launches, partner launches, workflow migrations, or operational transformation.
Familiarity with legal services, tax/compliance operations, virtual office operations, document operations, billing operations, or customer support operations.
Experience working with Product and Engineering teams to improve internal tooling, partner workflows, reporting, status visibility, document access, billing workflows, or operational controls.

Responsibilities

Serve as the Entity and Compliance Operations SME, acting as the internal subject matter expert for business formation, entity management, registered agent, compliance filings, annual reports, foreign qualifications, amendments, certificates of good standing, virtual address, virtual mail, USPS 1583, and CMRA-related workflows.
Translate Partner and Professional Operator Needs Into Scalable Workflows by working closely with various teams to identify operational gaps and translate real partner requirements into scalable workflows, operating rules, and product requirements.
Build and Operationalize New Workflows for Bizee Pro, distribution partnerships, partner portal processes, API-enabled workflows, and future AI-agent-enabled use cases, mapping end-to-end operating processes.
Lead Workflow Modernization and Operational Transformation by modernizing workflows, tools, engagement channels, and operating processes to scale efficiently and improve customer and partner outcomes.
Build Scalable Fulfillment Infrastructure to support Bizee’s move toward a more digitized, national fulfillment infrastructure across various services.
Support Launch Readiness for Partner and Commercial Workflows by ensuring new workflows have clear operational requirements, documented handoffs, reporting needs, support paths, escalation owners, compliance checkpoints, and customer notification rules.
Own Process Documentation and Operating Playbooks by creating and maintaining process documentation, workflow maps, SOPs, exception paths, support guides, escalation rules, and internal operating playbooks.
Improve Process, Systems, and Tooling by identifying recurring operational friction and converting it into process improvements, tooling requests, product requirements, automation opportunities, or reporting needs.