Senior Program Manager, AI Tooling & Enablement - 6 month contract

Remitly • Seattle, WA

3d • Hybrid

About The Position

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders. About the Role At Remitly, we are on a mission to transform lives by providing trusted financial services that transcend borders. We serve millions of customers sending billions of dollars each year across 170+ countries, and our work impacts communities on a truly global scale. As a Senior Program Manager for Remitly's AI Enablement, you'll lead the programs that turn frontier AI from potential into measurable impact across the company. You will own our enterprise AI tooling portfolio — including Claude, ChatGPT, and emerging platforms — and the learning and adoption programs that make every Remitlian fluent in using them well. We work horizontally across Remitly, partnering with IT, Security and Privacy, and Governance. We are looking for an experienced Program Manager who can independently own complex, cross-functional programs, drive change in a fast-moving landscape, and translate ambiguous opportunities into clear, high-impact rollouts. This is a hybrid role based out of Remitly's Seattle headquarters.

Requirements

• 5+ years of program management experience in tech; experience in FinTech, payments, or similarly regulated, global environments is preferable.
• Hands-on experience using Claude, ChatGPT, and other frontier LLM tools in your daily work, including prompt engineering, custom agents or GPTs, MCPs, plugins, and skills.
• Direct experience deploying and scaling enterprise AI or developer tooling (Claude for Enterprise, ChatGPT Enterprise/Team, GitHub Copilot, Cursor, or similar) across a mid-to-large organization.
• Demonstrated experience designing and running learning, enablement, or change management programs at scale.
• Excellent written and verbal communication skills.

Nice To Haves

• Experience with one or more of AI governance, vendor management, developer productivity, or internal AI platform programs is strongly preferred.

Responsibilities

• Lead the end-to-end lifecycle for enterprise AI tools at Remitly, from discovery and evaluation through procurement, deployment, license management, and ongoing vendor reviews.
• Design and operate the company-wide AI learning curriculum, including onboarding, role-specific deep dives, workshops, office hours, internal certifications, and an AI champions community.
• Drive adoption and change management by defining what good usage looks like, measuring it with clear metrics, and removing friction through targeted interventions and storytelling.
• Run the portfolio of Remitly AI initiatives and forums to build community, share wins, and accelerate adoption across the company.
• Partner with Privacy, Security, Legal, and the Tech Radar working group to operationalize policies and guardrails for responsible AI use, especially around customer data and regulated workflows.
• Maintain quality standards for AI tool evaluations, pilots, and rollouts, ensuring zero-defect launches and rigorous post-launch reviews.
• Translate the rapidly evolving AI landscape into clear recommendations and crisp executive communications that influence leadership and business decisions.
• Develop and maintain durable program operating mechanisms, including QBRs, intake processes, ongoing communications with target users, and adoption dashboards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed