Senior Program Manager, AI Enablement

Chime Financial•Chicago, NY

15h•Hybrid

About The Position

The Applied AI team's job is to make AI a trusted co-pilot for every Chimer — so Chime moves faster and builds better. As Program Manager, AI Enablement, you own the programs that make that happen: the networks, resources, and rhythms that move Chimers from knowing AI tools exist to actually changing how they work. This is a program ownership role, not a coordination role. You come in with a problem and a scope, and you come back with the shape: narrative, roadmap, milestones, success metrics, operating cadence. The programs you run should be able to survive a week without you.

Requirements

5+ years of experience in program or project management, preferably in a fast-paced tech environment.
Experience taking ambiguous problems and building a program around them; narrative, roadmap, milestones, and operating cadence without waiting for structure to be provided
History of driving behavior change, not just program completion, and the judgment to know the difference between a launch and a result
Hands-on experience building or automating workflows using AI tools — able to walk through something personally built, what broke, and what changed as a result.
Experience owning large, distributed programs without direct authority over participants, and keeping them activated and accountable
Communication habits that keep stakeholders informed without them having to ask — status on shared surfaces, not surfaced reactively
Experience defining program health models upfront: success metrics, milestones, and measurement built in before launch, not retroactively
Comfort spending time in a problem before designing a solution
Familiarity with common productivity or workflow tools (e.g., Jira, Asana, Notion, etc)

Nice To Haves

Experience running ambassador, champion, or CoE programs; groups where you had no direct authority over participants but were accountable for their activation and outcomes
Background in enablement, L&D, or change management in a technology environment
Experience in an internal AI or enterprise AI adoption role
Hands-on experience with AI tooling (e.g., ChatGPT, Glean, Claude, Cursor, Gemini)
Background in product operations, business operations, or technical program management.
Working knowledge of AI governance or Responsible AI principles.

Responsibilities

Own cross-functional AI enablement programs end-to-end (e.g., AI Champions network, onboarding and activation programs): design, operating cadence, stakeholder activation, and fluency outcomes
Go deep on workflow problems before proposing solutions — spend time understanding what's actually slowing teams down, then design programs and tools that address the root cause
Partner directly with teams to build AI-enabled solutions — not just roll them out, but get hands-on in the design and build alongside the people doing the work
Set the health model for your programs from day one — success metrics, milestones, and status that lives on shared surfaces without anyone having to ask
Drive adoption of AAI-built tools and resources so Chimers can level up without going through AAI every time
Build and maintain self-serve enablement resources (e.g., playbooks, golden paths) that orgs can use independently
Lead change management for AI enablement work — training, comms, and activation that shifts behavior, not just awareness
Build documentation and governance into programs from the start, so nothing depend on you being in the room
Measure whether Chimers are actually working differently (fluency progression, adoption signals, and productivity tied to company goals) and report that to leadership
Foster collaboration between Product, Engineering, BizOps, and People teams to operationalize the future of work at Chime.

Benefits

Bonus
Competitive equity package
401k match
Medical benefits
Dental benefits
Vision benefits
Life benefits
Disability benefits
Generous vacation policy
Company-wide Chime Days
Company-wide paid days off
1% of your time off to support local community organizations
Annual wellness stipend
Up to 24 weeks of paid parental leave for birthing parents
12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events
Backup child, elder, and/or pet care
Subsidized commuter benefit