Senior Program Manager, AI Fluency, AI.x

Charles Schwab Inc.•Austin, TX

14d•$150,000 - $190,000•Onsite

About The Position

As part of Schwab’s AI Strategy & Transformation team (AI.x), you’ll join the central hub for Artificial Intelligence across the company. AI.x brings together product, engineering, strategy, and risk specialists to set enterprise AI vision, invest in transformative opportunities, and accelerate delivery organization-wide. Our team builds the scalable core platform for AI and explores next-generation GenAI initiatives that redefine client experiences. As a Program Manager supporting AI Fluency, you will help build the knowledge, skills, and confidence employees need to effectively and responsibly leverage artificial intelligence across Schwab. Working at the intersection of learning, instructional design, content strategy, and enterprise capability building, you will design and develop scalable learning experiences that transform complex AI concepts into practical, role-based solutions. You will partner with subject matter experts, governance teams, learning professionals, and business leaders to create engaging content that supports continuous learning and measurable business impact. This role requires strong analytical thinking, communication, and collaboration skills to continuously evolve content, respond to changing business needs, and ensure employees can effectively apply AI capabilities in their daily work while operating within responsible-use expectations.

Requirements

10+ years of experience in instructional design, learning and development, learning strategy, enterprise capability building, content program management, or related disciplines
10+ years of experience developing learning programs, content, or curricula for large organizations
Experience leading end-to-end content development initiatives from concept through delivery
Experience translating technical, emerging, or complex topics into role-based learning experiences
Experience partnering with subject matter experts and business stakeholders to develop educational content
Experience managing multiple projects, priorities, and deliverables simultaneously
Experience measuring learning effectiveness and using feedback to enhance educational programs

Nice To Haves

Expertise in Learning Program Design to create scalable and engaging learning experiences
Strong Instructional Strategies capabilities that support adult learners and varied learning modalities
Experience leveraging Generative AI or Artificial Intelligence (AI) concepts within learning or business environments
Demonstrated Content Strategy and Content Design skills to create high-quality educational materials
Strong Communication and storytelling abilities to simplify complex concepts for broad audiences
Experience conducting stakeholder interviews and applying Knowledge Management practices
Proven Project Management skills supporting content development and delivery roadmaps
Ability to use Cross-Functional Collaboration to build alignment across learning, governance, and business teams
Experience evaluating content performance using Metrics Management or related analytical approaches
Bachelor's degree or equivalent combination of education and relevant experience
Experience with learning management systems or enterprise learning platforms

Responsibilities

Design and develop scalable learning experiences that transform complex AI concepts into practical, role-based solutions.
Partner with subject matter experts, governance teams, learning professionals, and business leaders to create engaging content.
Support continuous learning and measurable business impact.
Continuously evolve content and respond to changing business needs.
Ensure employees can effectively apply AI capabilities in their daily work while operating within responsible-use expectations.