Program AI

New Wave People•Manhattan, NY

2d•Hybrid

About The Position

This role involves working closely with department leadership to develop, track, and implement transformational initiatives. The position focuses on identifying and improving IT processes, resolving operational bottlenecks, and formalizing procedures. Responsibilities include conducting process reviews, risk assessments, and preparing business cases for improvement initiatives. The candidate will also compile and track departmental priorities, assist staff with work plans, and monitor key initiatives. A history of hands-on involvement in large IT programs is expected, along with experience in designing and implementing scorecards for productivity, service levels, quality, risk, and costs. Change management experience is also required.

Requirements

Minimum 10 years of business experience.
LEAN certification / Six Sigma training or comparable required.
Professional communication skills and proven leadership capabilities.
Demonstrated analytical capabilities and quantitative skills.
Demonstrated ability to work collaboratively with a wide variety of stakeholders across all levels of a large organization.
Experience with project management and work plan development.
Excellent written, verbal, and digital communication skills, as well as interpersonal skills.
Demonstrated ability to work in a high-profile, high-pressure environment effectively.
Excellent organizational, facilitation, and presentation skills.
Highly proficient in Microsoft Excel, Word, PowerPoint, Project and Visio.
Prior experience with translating business needs to functional requirement specifications for technology.
Proper footwear required to perform tasks in a safe manner.

Nice To Haves

MBA preferred
Prior experience in government agency is a plus.
Change management experience

Responsibilities

Work closely and collaboratively with the department's leadership team to develop, track/monitor, and implement transformational initiatives.
Identify areas for IT process improvement and develop strategies to address them while also resolving operational bottlenecks as they arise.
Spearhead efforts to improve the operational efficiency of the department, including formalizing and streamlining procedures and business processes.
Conduct process reviews, SOP reviews, risk profiles, and SLAS to help identify risk and opportunities across core business processes.
Assist in the due diligence, and operational reviews in the departments and formulate recommendations on process improvement initiatives.
Prepare and present business cases, findings, benefits and recommendations in various formats and at various levels regarding business units in need of transformation or BPM.
Compile and track departmental priorities, assist department staff in developing work plans, monitor and report on key initiatives, and escalate issues to leadership as appropriate.
Assist with the design and implementation of disciplined score cards in areas needing including productivity, service levels, quality, risk levels, and transaction costs.
AI Prompting and Agent creation experience.