Senior Program Manager / Account Manager

CapTech Consulting•Raleigh, NC

5h•Hybrid

About The Position

As a Program Manager / Account Manager with CapTech, your focus will be helping clients deliver results against some of their most complex business and technology initiatives. This role involves partnering with clients to ensure their long-term success. You may be challenged to succeed as a highly consultative senior management advisor or to drive highly visible technical projects based on your planning, execution, and client relationship management skills. The position requires developing long-term relationships with client stakeholders and ensuring successful service delivery.

Requirements

Bachelor’s degree in Business Administration, Computer Science, MIS or equivalent combination of education and experience
8+ years of experience in project or program management successfully delivering complex technology solutions, with specific experience delivering projects for state and local government agencies.
Proven account management or other relevant experience.
Minimum 8 years of experience in project or program management role.
Demonstrated track record of successful ability to manage large and complex consulting engagements.
Ability to assess client needs, identify omissions and gaps, and design optimal solution.
Creative thinking and seeking innovative solutions to complex technical/business problems.
Ability to establish immediate credibility with clients, build consensus, and achieve goals through influence.
Excellent communication skills, listening, negotiation and presentation skills.
Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.

Nice To Haves

PMP certification preferred.
full agile development life cycle experience.

Responsibilities

Establish collaborative partnership with key stakeholders to assess and recommend optimal business and technical solutions.
Lead cross-functional delivery teams to deliver impactful business outcomes.
Develop integrated plans to establish, monitor, manage and report key milestones and deliverables.
Support the triage and resolution of critical program or project issues and scope changes throughout the project phases.
Develop a trusted advisor relationship with key client stakeholders and executive sponsors
Build and maintain strong, long-lasting customer relationships.
Perform hands-on project work, including analysis, design, process engineering, and change management, as needed by the project.
Advocates for digital accessibility and inclusive design practices in all projects and client interactions.

Benefits

generous PTO
health coverage
disability insurance
paid family leave
customizable career progression
Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
Modern Health – A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life’s ups and downs
Carrot Fertility – Inclusive fertility and family-forming coverage for all paths to parenthood – including adoption, surrogacy, fertility treatments, pregnancy, and more – and opportunities for employer-sponsored funds to help pay for care
Fringe – A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them – ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects that support our communities.
401(k) Matching – Generous matching and no vesting period to help you continue to build financial wellness
flexible work environment
work-life balance