Senior Program Management Specialist - Cradle Cincinnati Community Liaison

Cincinnati Children's

3d•Onsite

About The Position

This position will support Queens Village, a program within Cradle Cincinnati founded in 2019 with the belief that Black women hold the key to reducing the racial disparity in infant mortality rates. Queens Village works by listening to Black women, ensuring they hold positions of power, and creating space for them to rest, relax, and repower. The Senior Program Manager is a relationship builder, community advocate, and skilled project manager who leads neighborhood and citywide programming, partners with community stakeholders, and supports grant-funded initiatives. This role involves planning and executing high-impact events, coordinating community advisory boards, managing vendors and budgets, collecting and reporting evaluation data, and collaborating across teams to ensure programs are delivered with excellence, cultural humility, and care. The ideal candidate brings a deep commitment to equity, strong cultural competency, and a passion for building authentic, trust-based relationships within Black communities. They thrive in fast-paced, growth-oriented environments and are energized by creating meaningful, community-centered solutions that improve the well-being of Black women and families in Cincinnati.

Requirements

Bachelor's degree in a related field
5+ years of work experience in a related job discipline OR Master's degree and 0-2 years' experience
Must be able to commute to different locations across Cincinnati.
Must be available to work occasional evenings and weekends.

Nice To Haves

Experience in Public, Maternal or Infant Health and/or Community Engagement programs is highly preferred.

Responsibilities

Serves as program coordinator for assigned program. Supports leadership in implementation, coordination, evaluation and planning of program's short/long term goals.
Serves as primary program liaison for daily administration and operational issues such as data management, marketing/communications, outreach, annual conference coordination, education and social media coordination.
Maintains direct communication with key staff for interaction and information exchange among program components, project leaders, and professional and lay communities.
Participates fully in strategic planning process and identifies areas of need and focuses on translating portions of annual plan in to well defined projects and programs w/timelines and deliverables.
Plans and executes projects in a timely manner.
Provides support for internal/external education offerings and competency requirements and resources.
Develops educational training using current evidence and research; serves as resource to multidisciplinary staff.
Provides education/collaboration on improvement work internally/externally.
Provides input in funding decisions for clinical education and staff professional development.
Places orders for materials and monitors budget for funded projects.
Facilitates grant applications and provides support for timely submissions in conjunction with research.
Provides manuscript and reference support, including use of electronic resources (PubMed, EndNote etc.).
May acts as a liaison between clinical staff, business personnel and billing/coding personnel regarding appropriate documentation/procedural modifications.
Organizes and administers other program responsibilities, such as the maintenance of patient records, electronic systems, and files.
May assist with program budget, account payables/account receivables.
Coordinates marketing of the specialty program/center.
Serves as point person for Marketing and Communications team for website content updates and help guide content development for brochures, social media properties and other marketing materials.
Works with Marketing Depart. to further improve internet website visibility, including optimization of search engine results (Google, Yahoo) and other social media venues (e.g., Facebook, Twitter).
Performs assessments of website for accuracy of data and information and performs content updates on a monthly basis.
Supports and contributes to community/outreach planning and reporting process.
Identify, develop, and implement new methods, processes, and systems to improve and facilitate the division or team's work.
Identify ways to improve data quality and usability and to streamline and enhance reporting processes and/or deliverables.
Identify and recommend procedures to enhance or maintain a high level of effectiveness in daily operations.
May supports data collection and quality/usability.
May supports alignment of EBP, PI and research within the division or team and participates in related implementation and strategic planning, with emphasis on increasing the overall (mean) population health and working towards eliminating disparities and getting best outcomes.
Direct and coordinate the daily operations of the program(s), department(s)/facilities in collaboration with leadership.
Direct, establish and monitor business processes to ensure effective and efficient operations.
Identify and implement policies and procedures for improved utilization and operations.
Identify opportunities for improving cost and quality through in-depth analysis.
Develop and implement policies and procedures for improved utilization, quality and operations.
Ensure operations are efficient, cost effective and effective.
Resolve issues concerning staffing, utilization of facilities and equipment.
Develop and interpret policies and procedures for staff and ensure that all policies are in conformance with Medical Center guidelines.
Ensure compliance with all regulatory requirements associated with the Joint Commission, OSHA, CMS and any other agency.
Promote programmatic development, efficient work and patient flow, supply and instrument management, and a safe culture and environment.
Collaborates with others to implement and evaluate departmental or organization wide project plans.
Accurately report tasks and status to project lead.
Work with functional lead to monitor and document information related to the project.
Provide support in the preparation and submission of external and internal funded projects via EPAS or online grant application portal as specified by sponsor.
Serve as a liaison between the PI and subcontract sites in matters related to requested documents.
Provide guidance to PI in relation to required attachments or documentation required by the sponsor.
Assist faculty with special projects, reports, and correspondence as related to grant acquisition.
Maintain records of annual evaluations for accreditation purposes.
Develop and manage annual operating budgets or provide direction as needed.
Implement and/or maintain a process for financial controls.
Integrate the financial management and decision making across the department/division; assist with process for financial controls; review and provide direction on analysis of financial performance and discuss results with key stakeholders; contribute to the evaluation of variances, determine underlying causes and identify, present, and implement proposed solutions; establish and monitor productivity metrics.
Provide oversight in revenue cycle management; creating competitive pricing, developing/expanding programs; and monthly revenue reporting.