Senior Program Lead, Digital Fraud & Abuse

GEICO•Bethesda, MD

4d•$120,000 - $260,000

About The Position

GEICO is seeking a Senior Program Lead to join their dedicated Digital Fraud & Abuse capability. This individual contributor role will focus on strengthening customer trust, improving digital resilience, and implementing modern protections against industry-wide challenges related to digital fraud and customer account abuse. The role involves owning the customer abuse lifecycle end-to-end and continuously improving control effectiveness. The Senior Program Lead will partner with engineers, product, and business stakeholders to build scalable and resilient solutions, standardize capabilities for intelligent decision-making, and respond swiftly to emerging threats.

Requirements

8+ years in project management and solutions engineering within digital fraud, abuse prevention, identity risk, and related fields.
Demonstrated strong technical proficiency, including the ability to understand APIs, data workflows, customer environments, and effectively translate requirements for engineering teams.
Comprehensive knowledge of account takeover, social engineering, and authentication risk.
Proven track record of driving organizational change through influence in large, matrixed environments.
Experience working with data and technology teams to build machine learning and heuristic fraud signals and rules.
Experience partnering closely with product and engineering teams on platform evolution.
Comfortable navigating ambiguity, committed to continuous improvement, and capable of taking ownership of projects with minimal supervision.

Nice To Haves

Experience building programmatic fraud prevention capabilities.
Insurance, fintech, or large-scale consumer digital platform experience.
Familiarity with adaptive authentication, device intelligence, and risk engines.
Relevant certifications.

Responsibilities

Drive cross-functional execution and prioritization for fraud prevention projects spanning identity, authentication, abuse prevention, and customer risk management.
Act as the primary liaison for engineering initiatives addressing digital fraud and abuse.
Translate engineering requirements into clear technical products for multiple engineering teams.
Collaborate closely with engineering and product teams to define project scope, mitigate obstacles, and ensure successful implementation progress.
Facilitate technical kickoff meetings by presenting the implementation plan and achieving consensus on scope, timeline, and integration specifications.