Senior Program Director, Government Programs (Remote)

Maximus

2d•$165,000 - $175,000•Remote

About The Position

The Senior Director is the overall account leader responsible for the client relationship and accountable for program delivery, technical solution advancement, operational excellence, and client satisfaction. The role partners with executive stakeholders, business leaders, and technical teams to implement, operate, and continually improve complex enrollment and premium-processing technology and business operations programs. It provides executive oversight while driving innovation, operational efficiencies, and technology-enabled transformation in support of the client’s long-term strategic objectives. Occasional travel is required for client meetings, business needs, and other program-related activities. The MA Connector Program supports the state’s health insurance marketplace. It oversees enrollment, billing, invoicing, payment collection, financial operations, and system maintenance and operations. The role oversees program financial performance and administrative operations, including budgeting, forecasting, financial controls, and human resources. It ensures operations comply with contract requirements and state and federal regulations, and that goals, priorities, plans, and performance reporting support project strategies and objectives. It leads operational managers and cross-functional teams; manages staffing, resources, schedules, budgets, risks, dependencies, and governance; and supports audits, research, forecasting, and modeling. The Senior Program Director also leads large-scale programs from strategy through implementation and operational stabilization; drives operational transformation, process optimization, automation, and technology modernization; develops performance metrics and continuous-improvement plans; and supports proposal and response development for RFIs, RFPs, and RFQs. This is a remote position. Home-office requirements include company-issued computer equipment, reliable high-speed internet, and a private, secure workspace. Occasional travel is required.

Requirements

Bachelor’s degree in a related field.
12–15 years of professional experience in a related field.
Experience leading government services programs in the Health and Human Services (HHS) sector.
Demonstrated experience managing large, complex programs with responsibility for operational and technology delivery.
Proven ability to lead cross-functional teams in a client-facing environment.
Strong critical-thinking and problem-solving skills, including the ability to assess situations, adapt to changing business needs, and make sound decisions.
Ability to balance strategic leadership with hands-on operational oversight and day-to-day program management.

Nice To Haves

Experience working in Agile software-development and Software Development Life Cycle (SDLC) environments.
Executive presence and influencing skills.
Client relationship management capabilities.
Strategic thinking and business acumen.
Expertise in enrollment and premium technology and systems.
Technical program leadership experience.
Commitment to operational excellence and continuous improvement.
Risk and issue management skills.
Financial and contract management expertise.
Ability to lead cross-functional teams.
Experience driving change management and organizational transformation initiatives.

Responsibilities

Oversee program financial performance, including budgeting, forecasting, and profit-and-loss analysis, to meet financial targets and maintain profitability.
Ensure program operations comply with contract requirements and applicable state and federal regulations.
Ensure program goals and objectives support overall project strategies.
Oversee project administrative operations, including budgets, financial controls, and human resources.
Plan, develop, and schedule priorities to achieve operational and performance goals.
Review management, productivity, and financial reports and studies to ensure program objectives are met.
Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction.
Manage operational managers by monitoring performance and providing mentoring and professional-development guidance.
Capture and maintain enterprise resource assignments and utilization to assess and align staffing levels.
Work with internal leadership to define priorities, milestones, schedules, and resource needs across strategic initiatives.
Manage initiatives by monitoring budgets, schedules, resource availability, and organizational alignment.
Support RFIs, RFPs, and RFQs, including developing responses, management approaches, whitepapers, and concepts.
Lead large-scale, cross-functional programs from strategy through implementation and operational stabilization.
Oversee program planning, scope, budgets, schedules, dependencies, and resource allocation.
Establish governance processes that promote accountability, visibility, and timely decisions.
Identify and mitigate risks, resolve issues, and manage escalations.
Ensure alignment among business, operational, technical, PMO, testing, and vendor teams.
Monitor program performance using established metrics and adjust strategies to maintain delivery commitments.
Lead operational transformation initiatives to improve efficiency, quality, compliance, and customer experience.
Identify opportunities to streamline processes, reduce manual effort, and increase automation.
Develop operational performance metrics, reporting frameworks, and continuous-improvement plans.
Partner with operations leaders to improve productivity, service levels, operational readiness, and workforce effectiveness.
Promote accountability, innovation, and operational excellence across the program.
Champion process optimization and technology modernization efforts that deliver long-term client value.

Benefits

Medical, dental, vision, and prescription plans, plus a partially funded HSA.
Life insurance and discounts on auto, home, renters, and pet insurance.
401(k) retirement savings plan with company match.
PTO, paid holidays, and extended sick leave.
Short- and long-term disability coverage.
Employee Assistance Program (EAP) resources for physical, emotional, and financial well-being.
Employee recognition platform.
Tuition reimbursement.
Employee discounts, special offers, and other employee-only benefits.
Wellness programs and resources.
Training programs, workshops, conferences, and ongoing learning opportunities.
Coverage of costs associated with renewing required licenses and certifications.
Potential short- and long-term incentives and program-specific awards.