Senior Program Director

Upbring•Katy, TX

1d•Onsite

About The Position

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values: We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion. We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive. We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength. Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time. Your Mission in Action The Senior Program Director is responsible for establishing and directing all aspects of daily program activities and services to meet the social, emotional, physical, psychological, and mental health well-being of the Unaccompanied Children (UC) for the Office of Refugee Resettlement (ORR). The Senior Program Director is responsible for regularly exercising discretion and sound judgment when directing, supervising, and overseeing the social service activities in accordance with Agency and state licensing standards and other federal, state, CARF, and local regulatory requirements.

Requirements

Must be 21 years of age or older per licensing requirements
Bilingual (Spanish preferred due to service area and service population)
Bachelor’s degree in child welfare administration, child protective service, social work, counseling, psychology, or closely related field
Five (5) years’ experience in child welfare administration, child protective service, social work, counseling, psychology, or closely related field
Possess the Licensed Child Care Administrator (LCCA) license, or be eligible to obtain within six (6) months of hire
Two (2) years of experience in program development and management including implementing the operation’s program(s)
Two (2) years of supervisory or management experience in a residential childcare setting or as a director of a licensed child care program
Strong leadership and management skills with the ability to engage, motivate, and empower staff and promote a positive working environment
Strong people and interpersonal skills with the ability to work with very diverse groups of people
Strong organizational and time management skills with the ability to manage multiple tasks, and requests simultaneously
Demonstrated ability to clearly write case notes without grammatical errors, strong writing skills
Strong verbal communication skills with the effective use of tone and chose of words
Ability to de-escalate situations with calmness, professionalism, sensitivity, and within ethical boundaries always
Demonstrated ability to establish trust and a positive rapport with service population
Proficient use of Microsoft Word, Excel, and Outlook

Nice To Haves

Master’s degree in Social Work, Counseling, Psychology, or closely related field
LCSW, LMSW, LPC, or LMFT
Five (5) years’ experience in program development and management
Advanced knowledge of minimum standards of Office of Refugee and Resettlement

Responsibilities

Provide daily oversight and leadership of all program services and activities required to meet Agency, state licensing standards, funding source (ORR) requirements, CARF Accreditation, and other regulatory policies
Maintain an active presence throughout the facility to ensure Agency policies, resident needs, ORR and state licensing standards are being met
Ensures all policies, procedures, and practices follow established ORR regulations and state licensing standards
Ensure regular and ongoing communication is delivered to staff related to program goals, services, and issues related to treatment, including but not limited to changes and updates
Oversee program costs and expenditures and ensure they are in alignment with budget allowances
Using statistical data provide monthly, quarterly, and yearly reports relating to program operations and service delivery costs and the return on investment in terms of the UC preparedness and emotional, mental, and physical well-being
Actively participate in the safe and orderly evacuation of UC and staff during an emergency drill and mandated disaster; serve as a member of the management team assisting with evacuation of UC and staff
Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence
Other duties and projects assigned
Work closely with the Associate Executive Director in developing and enforcing policies and procedures in accordance with Agency and licensing standards and contract and funding requirements
Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence.
Communicate with direct reports in periodic one-on-one meetings
Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives
Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring
Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development
Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff
Draft and issue the 90-day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods