Senior Program Director (Onsite)

Serigor•Raleigh, NC

6d•Onsite

About The Position

The Senior Program Director is part of the Transformation Management Office (TMO) and reports directly to the Program Sponsor (Chief Deputy Secretary), alongside the Technical Program Director and Functional Program Director. This role leads program planning and monitoring for a tax system modernization initiative, working with stakeholders on strategic planning, engagement, cross-functional coordination, scheduling, and resource analysis. The position is onsite in Raleigh, North Carolina, for 12 months, with a possible extension. The role oversees a modernization roadmap involving multiple releases, coordinates planning through deployment with the tax system vendor and program directors, and promotes program management best practices. It manages program risks, decisions, issues, action items, dependencies, reporting, governance, vendor deliverables, change requests, staffing, budgets, and contractor onboarding and offboarding. The Senior Program Director also leads a cross-functional team of project managers, engages state agencies and external customers, and works with technical and agency teams to account for applicable regulatory requirements.

Requirements

At least 7 years of experience in program or project management.
At least 7 years of experience managing large-scale modernization or transformation projects, ideally in government or the public sector.
At least 7 years of experience developing high-quality status reports and dashboards.
At least 7 years of experience presenting to executive-level stakeholders.
At least 7 years of general knowledge of state and federal regulatory standards for government technology.
Excellent organizational skills and ability to manage multiple tasks and priorities effectively.
Excellent leadership, communication, and interpersonal skills, including the ability to engage a wide range of stakeholders.
Strong analytical and problem-solving abilities.
Proficiency in project management software such as MS Project.
Proficiency in Microsoft Office, SharePoint, and MS Teams.

Nice To Haves

PMP or PgMP certification.
Advanced skills in Microsoft Office, SharePoint, and MS Teams.
Experience with Agile project management methodologies.
Experience with public-sector taxation operations or technologies.

Responsibilities

Collaborate with the tax system vendor and TMO to develop and oversee a comprehensive tax system modernization roadmap, including multiple releases, schedules, resource allocations, and milestones.
Coordinate with the tax system vendor, Technical Program Director, and Functional Program Director from planning and analysis through execution and deployment.
Ensure program management best practices, including effective documentation, communication, and change management.
Identify program risks and document mitigation strategies and plans.
Identify and manage decisions, issues, and action items to support timely resolution and avoid program delays.
Serve as the primary contact for the tax system vendor Project Manager.
Align the program with Client IT portfolio initiatives and identify and address dependencies, resource constraints, conflicts, and risks.
Create and deliver status reports, dashboards, and Executive Steering Committee presentations and updates.
Submit required information and comply with Client reporting requirements.
Develop methods to measure and report program benefits.
Facilitate Executive Steering Committee and Program Management Governance Meetings.
Ensure contractor onboarding and offboarding are timely and aligned with resource planning and the program schedule.
Oversee technology and service vendor deliverables according to contract and payment milestones.
Collaborate with agency IT leads, business analysts, and third-party contractors to support effective teamwork.
Manage Change Requests, presenting proposed changes to the appropriate steering committee or board for approval or rejection.
Coordinate with other state agencies and third parties regarding changes needed to support the program, such as interface changes.
Collaborate with the Functional Program Director on activities associated with the organizational change management strategy and plan.
Participate in planning and attend meetings and discussions with external customers impacted by the new tax system.
Lead a cross-functional team of project managers responsible for specific program areas, such as data conversion and interfaces.
Provide guidance, mentorship, and performance oversight to team members.
Collaborate with Procurement and TMO Program Directors on procurement timelines for goods and services.
Maintain and oversee the staffing plan and ensure sufficient allocation of Client resources to meet program timelines.
Track contract milestone completion and payment approvals, and participate in forecasting future program budget needs.
Work with the Technical Program Director and internal technical team members to identify regulatory compliance tasks and dependencies for inclusion in the program schedule.