Senior Program Director

CADES•Springfield Township, PA

5d•Onsite

About The Position

The Senior Program Director provides oversight, direction, and strategy to staff supervising and managing residential homes in CADES’ Community Living Arrangement (CLA) program. The role leads assigned Program Directors and establishes consistent communication, shared language, procedures, and decision-making practices across the program, with a focus on productive teamwork and outcomes grounded in respect and trust. The Senior Program Director recruits, leads, coaches, and develops the CLA management team responsible for direct support staff and service delivery in homes and the community. Regular physical attendance at a CADES location Monday through Friday is required. The position also participates in an administrative on-call rotation and must be available for evening and weekend on-call work as scheduled. Occasional off-site meeting attendance may be necessary.

Requirements

Bachelor’s degree in human services or a related field, or a high school diploma or graduate equivalency diploma with equivalent experience.
Ten years of experience working in a CLA or related environment.
Seven years of demonstrated staff-supervision experience, including recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination.
Previous experience working in and managing a unionized workforce.
Five years of program operations experience serving individuals with multiple disabilities, including a strong understanding of safety and communication support needs for individuals with physical disabilities.
Demonstrated experience monitoring internal quality management plan metrics and ensuring licensing and state-mandated requirements.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Strong attention to detail.
Ability to work effectively as part of a team.
Strong time management and organizational skills.
Excellent judgment and ability to solve problems and make decisions independently with little or no direct supervision.
Ability to anticipate changes or identify issues and take appropriate, effective action.
Excellent customer interaction, collaboration, and written and verbal communication skills.
Intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and PowerPoint.
Experience using electronic management or electronic records systems.
Ability to perform CPR, First Aid, and crisis intervention using agency-trained protocols.
Must pass and maintain CADES driving and securement and observer certifications.
Current, valid driver’s license in the state of residence, at least three years of driving experience in the United States, and an acceptable driving record as assessed through a DMV record review.
Availability for evening and weekend on-call duty as scheduled.
Ability to attend off-site meetings as necessary.

Nice To Haves

Non-profit human services experience is preferred.
Experience with Therap is preferred.

Responsibilities

Supervise assigned staff, including recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination.
Apply collective bargaining agreement terms and procedures in a unionized environment, including scheduling, transfers, promotions, disciplinary actions, and grievance adjudication where appropriate.
Establish and maintain consistent CLA practices that promote teamwork, collaborative problem-solving, clear expectations, respectful communication, informed decision-making, accountability, team-building, and psychological safety.
Ensure written documentation and records are consistent and comply with CADES policies, including operating procedures, guides, training materials, meeting actions, follow-ups, and operational guidance.
Coach Program Directors on the proper and consistent use of documentation, electronic health records, timekeeping, and learning management systems.
Collaborate with Professional Development to strengthen supervisor competence and confidence; coordinate training, assess demonstrated proficiency, coach staff, and implement skills checks to identify development needs.
Oversee incident and risk plans, including Program Director readiness to manage incidents, monitoring program health and safety standards, following up on improvement needs, and tracking timely General Event Report (GER) and EIM completion, trends, and quality assurance initiatives.
Plan and implement comprehensive quality improvement plans with CLA executive leadership, including data collection, analysis, and reporting.
Ensure program compliance through audits of CADES policies and procedures, government regulations, and best practices; assist with survey preparation and monitoring in consultation with CLA executive leadership.
Create and implement shared leadership plans, structures, communication practices, and shared training and development; coordinate policy and procedure rollouts.
Collaborate with training and quality assurance teams to promote consistent application of agreements and best practices.
Provide input, observation, and feedback on onboarding for Program Directors, Program Managers, Treatment Managers, Overnight Supervisors, and Direct Support Professionals.
Evaluate data and advise on training topics and calendars to meet CLA needs; assist the management team with training compliance related to 6400 regulations.
Collaborate with Human Resources on recruitment, retention, and performance feedback and evaluation for CLA staff; provide constructive and timely feedback and model effective supervision practices.
Lead effective, active programming aligned with Everyday Lives and Community Rule.
Support the CLA administrative on-call rotation, provide high-level support to managers on-call, promote consistency in agreements and practices during on-call hours, and manage the on-call calendar.
Perform other duties as assigned.