Senior Program Director

Old Colony YMCA•Taunton, MA

8d•Onsite

About The Position

We're looking for a dynamic leader that's ready to make an impact and help strengthen our YMCA community! The Senior Program Director plans, directs, and coordinates all aspects of Membership, Health and Wellness, and Programs. This role requires an accurate assessment of building functions, membership needs, personnel, programs, and finances to ensure the mission and goals of the Association are met. The Senior Program Director will demonstrate the character values of Caring, Honesty, Respect, and Responsibility at all times.

Requirements

Bachelor’s Degree required
At least 5 years of supervisory experience required
CPR/AED certifications required
Multi-Team or Branch Leader Certification from Y-USA
Ability to work and thrive as part of a cohesive team
Strong interpersonal, customer services and networking skills necessary
Ability to lift/move heavy equipment and clean when necessary
Strong oral communication skills required for occasional public speaking responsibilities
Excellent written communication skills and proficiency in all Microsoft Office programs

Nice To Haves

Aquatics experience is preferred but not required

Responsibilities

Establishes annual departmental goals within context of agency goals and vision and ensure direct reports attain those goals.
Works with staff to understand retention through assessment of member needs.
Develops and executes departmental short- and long-term work plans and programs, in conjunction with appropriate staff members.
Develops and recommends new programs, leagues, processes, partnerships, strategies, and approaches.
Ensure all requests, comments and/or complaints (Listen 360) are addressed quickly. Follow up to ensure task is completed.
Ensure all leads are followed up on and completed within timely manner.
Act in a Public Relations capacity when communicating with members, potential members or anyone who enters the branch.
Work in conjunction with fellow staff to ensure the promotion and execution of special events around the branch.
Ensures smooth and effective operation of programs and exceptional customer service.
Communicates with management team and task forces to work collaboratively to realize strategic vision and operational excellence.
Recommends changes in basic direction, structure, and/or organization of department, as necessary.
Maintain all appropriate certifications including Y of the USA and ensure that all staff have the opportunity to do the same.
Be proactive and create, implement and manage new systems, procedures, and processes to better meet the needs of our community.
Work with leadership team to evaluate branch Emergency Action Plan.
Increase revenue and engagement in all areas of membership, health & wellness, and programs.
Recruit, hire, train, evaluate, supervise, and schedule membership, health & wellness, and program teams.
Organize and facilitate regular meetings with staff to ensure work plans are being adhered to or modified as needed, vision and goals are knows, objectives are well prioritized, and tasks are well managed.
Develop tools to better communicate and provide resources to all staff.
Formulates, administers, and monitors budget for membership, health & wellness, and programs.
Establish, meet and/or exceed predetermined budgeted numbers, mutually agreed upon with Vice President.
Ensure a safe, clean environment for all members in all areas.
Communicate to appropriate staff facility issues which need to be addressed in a timely manner.
Actively participate in the Y’s Annual Campaign individually, through staff team, and by leading the special events committee in at least two fundraising events annually.
Actively promotes the integration of membership, health & wellness, and program functions with all departments through communication, grant writing, and strategic planning to ensure growth, mutual success, and productive, professional relationships.
Maintains and fosters partnerships in the community.
Cultivates, trains and evaluates volunteers for program involvement and Ambassador roles.
To ensure the overall operations of the YMCA and support teamwork, I will accept additional responsibilities as assigned.