Senior Program Director, Integrated Health Services - CA

Acentra Health, LLC•UNAVAILABLE, UNAVAILABLE

12d•Remote

About The Position

Acentra Health is seeking a Senior Program Director to lead a new critical program in California focused on Unsatisfactory Immigration Status (UIS) Care Coordination. This role provides strategic and operational leadership within the Integrated Health Services team, overseeing program design, daily operations, workforce performance, quality outcomes, regulatory compliance, and service delivery across interdisciplinary teams. The Director will collaborate with clinical, operational, provider, health plan, and community-based organizations to ensure members receive timely, equitable, and person-centered support. Key responsibilities include managing care coordination workflows, strengthening transitions of care, addressing social drivers of health, supporting complex populations, and monitoring access, engagement, and outcomes. The position is remote, requiring candidates to reside in California, with a preference for those in the LA area or Sacramento.

Requirements

Bachelor’s Degree in healthcare, nursing, social work or related field
8+ years’ experience in case management and care coordination.
8+ years experience in healthcare operations, or CA public sector health and human services related programs, preferably in Medi-Cal or MCO environments
10+ years experience in leadership/management roles, and engaging stakeholder relationships.
Proven Leadership skills and ability to influence beyond this role; strong ability to build credibility and relationships internally and externally.
Proven track record to meet and enforce deadlines, and conduct research into issues
Must reside in California, but position is remote
Flexibility to travel up to 25%.

Nice To Haves

Master’s degree Preferred
Experience developing community-based member engagement strategies
Provider Network experience either through provider relations or provider recruitment/enrollment
Knowledge of California healthcare delivery systems, including Medi-Cal and MCO environments
Budget and financial skills

Responsibilities

Effectively directs program through objectives and goals assigned for contract compliance. Monitors metrics and daily operations to ensure success.
Collaborates with program leaders, including medical director, management teams, and corporate support teams to improve processes, determine training needs and improvement opportunities.
Engages community partners and stakeholders in delivering member outreach.
Provides leadership and supervision to staff assigned to the program, including quality, Case Management, Care Coordination, provider training/education, consumer education, data collection, analysis and reporting, and technical assistance, to ensure compliance with accreditation standards.
Works with management and corporate team for the enhancement of the contract scope, new RFP cycles and related new business.
Oversees budget review and analysis to ensure the financial success of the program.
Assesses all systems, including contract, policy and procedure, workflow, etc., continually to ensure a high level of customer satisfaction to all stakeholders.
Collaborates with management team to create an organizational structure that will ensure effective processes and work designs, including team integration and oversight which includes California field-based outreach and localized community engagement, within the southern region.
Assists in determining professional development opportunities for staff and teams.
Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.