Senior Program Coordinator

Sanctuary For Families•Kew Gardens, NY

10h•Hybrid

About The Position

Sanctuary for Families (SFF) is seeking a full-time Senior Program Coordinator to implement and oversee the Sanctuary for Families Technology Facilitated Abuse Clinic (STAC). STAC is modeled on Cornell Tech’s Clinic to End Tech Abuse (CETA), which utilizes skilled volunteers to assist gender-based violence survivors with tech abuse by assessing cybersecurity risks of cell phones, emails, apps, geolocation devices, and other technology. The position will work with partner agencies, CETA staff, and volunteers, as well as providing direct services to survivors of technology-facilitated intimate partner violence (IPV). Other responsibilities will include creating and conducting tech safety training for partners and volunteers, coordinating the creation and dissemination of community resources, and promoting awareness and education around technology-facilitated abuse. The ideal candidate will possess several years of experience in program coordination, operations delivery, and/or case management services for intimate partner violence (IPV) survivors using client-centered and trauma-informed approaches, including safety planning and advocacy, and will have familiarity with technology-facilitated abuse. Comprehensive training on technology-facilitated abuse and tech safety will be provided.

Requirements

Bachelor’s degree in social work, psychology, or a related field
2+ years of relevant experience, preferably with survivors of intimate partner violence
Excellent written and verbal communication skills
Excellent organizational skills and attention to detail
Strong public speaking/presentation skills
Experience with advocacy for domestic violence, intimate partner violence, or related area
Ability to work with a wide range of professionals, including information technology professionals, volunteers, and IPV advocates (social workers, case managers, etc.)
Knowledge of or strong interest in and comfort with technology and tech safety. While full training and support on technology-facilitated abuse and tech safety will be provided, candidates must feel comfortable navigating basic technology and be motivated to upscale their skills and knowledge
Comfort with delivering trauma-informed and culturally competent services to IPV survivors and working with NYC’s diverse communities
Ability to function independently and work on a team.

Nice To Haves

Bilingual skills (Spanish) a plus
LMSW, LCSW, JD or other graduate degree a plus
Experience providing direct services, such as case management, clinical or legal services
Advanced knowledge of technology and/or tech-facilitated abuse
Experience working with victims of domestic violence or knowledge of dynamics of domestic violence and Gender-Based violence

Responsibilities

Coordinate volunteer program that assists gender-based violence survivors with tech abuse by assessing cybersecurity risks of cell phones, emails, apps, geolocation devices, and other technology.
Conduct and coordinate client intake and screening to assess clients’ needs and and appropriateness for clinic services
Coordinate case management with SFF, CETA staff, volunteers, and partner agencies
Conduct appointments with clients to assist with technology-facilitated abuse
Assess and refer clients in need of mental health services
Recruit, train, and coordinate volunteers, ensuring meeting standards for security and privacy protocols and trauma-informed care
Coordinate and maintain internal and external partnerships
Collaborate internally with data team to develop and update digital tracking of services
Maintain digital records of services provided to clients
Create and coordinate dissemination of public resources for partners and survivors
Coordinate with volunteer program staff around recruiting, training, and sustaining CETA’s volunteers
Develop and deliver tech safety trainings for partner organizations and survivor groups
Participate in community events, outreach, panels, etc. to grow awareness of tech safety
Assist Development Department with grants and funding proposals and reports as needed
Assist with developing STAC implementation plan at SFF; helps support creation of documentation/protocols/policies and infrastructure needed to support the STAC transition to SFF
Attends required meetings at Sanctuary for Families
Perform any other department of agency-related duties or special projects as directed by supervisors