Senior Program Coordinator - Market Monitoring Unit

Southwest Power Pool • Little Rock, AR

28d • Hybrid

About The Position

The Market Monitoring Unit (MMU) Program Coordinator provides operational and facilitation support to Data Intelligence and Reporting, Policy and Analysis, Surveillance and Mitigation, and other MMU functions as assigned. This position serves as a primary liaison to MMU leadership, ensuring effective coordination, tracking, and execution of regulatory filings, working group comments, reporting obligations, project management and departmental initiatives.

Requirements

• Bachelor’s Degree Business, Management, Communications, or related field
• 6 years relevant, progressively responsible professional experience
• Strong written and verbal communication skills
• Demonstrated facilitation and stakeholder engagement skills
• Strong interpersonal and customer-service orientation
• Ability to manage multiple priorities in a fast-paced environment with stringent deadlines
• Strong analytical and problem-solving capabilities
• Proficiency in Microsoft Office applications and database systems
• Ability to work independently and collaboratively with diverse stakeholders
• Ability to influence without direct authority

Nice To Haves

• Experience within the electric utility industry, Regional Transmission Organization (RTO), or other critical infrastructure environment
• Experience supporting operations, engineering, or technical business units
• Familiarity with regulatory frameworks

Responsibilities

• Serve as a trusted advisor to MMU leadership by identifying, assessing, and supporting business needs.
• Develop structured plans of action to address operational challenges and improvement opportunities.
• Track departmental initiatives, regulatory filings, working group comments, and action items to ensure timely completion.
• Monitor deliverables, milestones, and reporting requirements.
• Identify risks, escalate issues as appropriate, and support resolution efforts.
• Plan, coordinate, and facilitate meetings to review and prioritize initiatives and regulatory comments.
• Develop clear and actionable plans to track tasks to resolution – This includes establishing milestones that allow sufficient time for review, editing, and approval prior to the due date.
• Establish and maintain strong cross-functional relationships across departments and organizational levels.
• Navigate organizational processes and governance structures to advance business priorities.
• Develop or support MMU initiatives designed to improve processes, transparency, and accountability.
• Develop a working knowledge of functional areas to enhance cross-departmental collaboration.
• Understand and comply with organizational policies, procedures, and governance requirements.
• Support documentation and reporting activities aligned with regulatory and operational standards.

Benefits

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

What This Job Offers

• Job Type: Full-time
• Career Level: Senior