Case Monitoring Coordinator

Konare Law•Coral Gables, FL

3d•Onsite

About The Position

Konare Law is establishing a new Case Monitoring Department to manage government agency-pending cases, allowing attorney teams to concentrate on active legal work and ensuring no pending case is overlooked. This is a new team, offering a ground-floor opportunity for an internal candidate to help shape its operations. The Case Monitoring Coordinator will be responsible for managing a caseload of agency-pending matters from start to finish, including tracking, client communication, maintaining accurate MyCase records, and identifying when cases require attorney intervention.

Requirements

Minimum 3 years of immigration paralegal or case management experience (internal Konare Law experience in a related role counts toward this)
Demonstrated fluency with MyCase
Working knowledge of USCIS filing types, receipt notice interpretation, and portal navigation
Strong written and verbal communication skills — clear, warm, client-facing, free of legal opinion
Comfort with checklist-driven, documentation-heavy workflows
Ability to work independently within clearly defined authority limits

Nice To Haves

Bilingual (English + Spanish preferred)
Prior experience with NVC follow-up procedures
Experience with client de-escalation and difficult-conversation protocols

Responsibilities

Serve as the primary operational owner of matters in agency-pending status — USCIS, NVC/consular, Department of State, and a narrow set of Immigration Court matters strictly awaiting a decision
Maintain an accurate inventory of dormant matters within your assigned agency track
Flag matters that need attorney attention or escalation
Send proactive case status updates to clients at least every 60 days, using firm-approved templates
Respond to client inquiries the same business day where possible, always within 24 hours
Follow the firm’s intake script on every client contact to catch material changes needing attorney review
Monitor pending matters before USCIS, EOIR (limited scope), DOS, NVC, and other agencies
Track published processing times and flag matters running behind schedule
Upload agency correspondence within 24 hours of receipt; enter receipt numbers, priority dates, and case numbers with 100% accuracy
Keep case notes and MyCase stages current and accurate at all times
Review every assigned matter on a recurring schedule, with a documented review at least once every 30 days
Work with Legal, Docket, Retention, Finance, and Interpreter teams to keep cases moving

Benefits

Medical: We cover 90% of your premium
Dental & Vision: 100% covered — fully paid by Konare Law
Disability & Life Insurance: Short-term, long-term, and $25,000 basic life/AD&D — 100% covered
Gold's Gym Membership: 50% off monthly fee, no sign-on charge
14 days PTO (plus accrual increase after year 2)
10+ paid holidays
Friday lunches on us — every week
Team activities throughout the year
401(k) with up to 4% employer match (eligible after 1 year)
Access to LexisNexis, AILA Library, Practice Law Institute (PLI), Law360, and Master Series
In-house training program and mentorship from experienced immigration attorneys