Senior Program Coordinator for Partnerships (and Web Application), DCA

Duke Careers•Durham, NC

111d•$48,766 - $77,928

About The Position

The Senior Program Coordinator for Partnerships is responsible for planning, coordinating, and administering activities pertaining to a web application for campus and community partners. The successful candidate will develop, coordinate, and create guidelines and documentation of best practices for the digital resource. This position regularly interacts across units within the Duke Office of Durham and Community Affairs (DCA), and the DCA senior team and engages with internal and external stakeholders. This is a one-year term-limited position, with the possibility for renewal based on satisfactory performance and grant availability.

Requirements

Bachelor’s degree and three years of experience in program administration or related fields, or an equivalent combination of education and experience.
Strong analytical, organizational, and communication skills.
Ability to lead teams, evaluate program performance, and develop strategic solutions.

Responsibilities

Plan, organize, and coordinate activities related to a partnership web application.
Develop and maintain timelines, roadmaps, and schedules.
Monitor and track progress to ensure milestones and deadlines are met.
Collaborate with cross-functional teams, and campus and community partners to align program activities.
Manage day-to-day logistics for meetings, program activities, community events, trainings, workshops, listening sessions, and other convenings.
Develop a deep knowledge of relationships, context, priorities, and possibilities for campus and community partnerships and resources.
Cultivate and nurture relationships with key campus partners, community partners, donors or funders, and other stakeholders.
Manage processes of mapping internal and external sources about partners, service activities, courses, research studies, funding, and their impacts on places and populations.
Collect, compile, and analyze data about partnerships.
Monitor user adoption and engagement metrics of the partnership web application and resource.
Serve as a central point of contact and support to a vast user ecosystem, including community partners and neighbors; faculty, staff, students, and alumni; academic schools, departments, and administrative unit leadership.
Provide outstanding user support through various channels, including email, chat, and phone, addressing user inquiries and issues promptly and effectively.
Create and maintain comprehensive user support materials, FAQs, and video tutorials to assist users in navigating and utilizing the web application.
Conduct one-on-one or group training sessions and workshops to inform users of the application's features, functionality, and best practices.
Collaborate with internal and external stakeholders, including web developers, content creators, and designers.
Develop and execute a content strategy to ensure the web application's content aligns with campus and community-identified user needs.
Curate content (partner profiles, programs, initiatives, events, grants, resources, workshops, collaboration ideas, research, news stories, etc.).
Compile content for digital asset management, knowledge management, and community-identified storytelling.
Manage the web application’s content management system, directory, learning hub, chat bot, and grants management system.
Monitor and maintain the technical aspects of the application, including submission approvals, updates, and performance optimization.
Address and resolve issues that arise in the day-to-day management of the web application.
Maintain detailed documentation related to the web application, including procedures, guidelines, and manuals.
Collaborate with campus and community partners to gather user feedback, identify opportunities for enhancements, identify pain points, and communicate feature requests to improve the web application continuously.
Supervise bi-weekly staff and non-Duke student interns, including hiring and onboarding staff and performing annual performance evaluations and goal setting.
Direct team members’ ongoing professional development and provide daily operational oversight of team members’ progress.
Performs other tasks, duties, and responsibilities as assigned.