Senior Program Coordinator- Behavioral Health

TriHealth•Cincinnati, OH

2d•Onsite

About The Position

Join our Behavioral Health team as a Senior Program Coordinator and play a key role in advancing patient-centered care across our community. In this position, you’ll lead program initiatives, collaborate with interdisciplinary teams, and help drive meaningful outcomes for individuals facing behavioral health challenges. We’re looking for a highly organized, mission-driven professional who thrives in a fast-paced environment, values teamwork, and is passionate about improving access, quality, and coordination of care. If you’re ready to make a tangible impact while growing your career, we’d love to connect. We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience. Apply today and grow your career with a team that truly values you.

Requirements

Bachelor's Degree in Business Engineering, Physical or Life Science, Medical, Nursing or Allied Health field (Required)
Program Management - Advanced level of expertise and professionalism in spreadsheet, word processing, presentation, process flow mapping, and project management software required. Project planning rigor including defining project scope, creating charters and work plans. Supports implementation with operational owners, including evaluation, tracking progress against timelines, identifying/ resolving barriers, and recommending adjustments while creatively engaging project teams and internal customers.
Process Development – Specifically using the EMR and Office 365 is critical in this role. It is expected that this team member knows how to monitor performance after a process is implemented using data analysis and provide operational input.
Change Management and Process Improvement - This position is expected to know and apply tools and techniques in process improvement (Lean, Six-Sigma, IHI Improvement Model, etc.), standard project management rigor, organizational development, and change management. Serves as facilitator, mentor, coach, and technical resource for process improvement events (Value Stream Mapping, Time Studies, Rapid Improvement/Kaizen events, etc.). Identifies Process Improvement knowledge gaps within project teams, creates and conducts training in Lean principles, methods, and tools, as needed, in the appropriate format for the situation. Analyzes assigned areas of operations for potential improvement opportunities associated with quality, safety, flow, inventory control, standardization, line balance and level loading of work.
Data Analysis - Identifies appropriate metrics for a given process/project. Assists in the establishment of operational performance measurements and the monitoring of trends in key performance indicators to evaluate efficiency, effectiveness, quality, safety, cost, etc. using information systems data when available and developing data collection systems, tools and methods when needed. Identifies and overcomes barriers and risks that prohibit timely project completion and success. Is able to escalate issues, if needed, for resolution. Excels in data and information visualization through the creation of tables, graphs, and other infographics.
Interpersonal: Positively interacts with TriHealth team members at all levels of the organization, with an ability to form strong working relationships, and capability of facilitating teams to resolve conflict.
Other Project Management Professional (PMP) Certification Required

Nice To Haves

Master's Degree in Healthcare Administration (Preferred)
5 - 7 years professional experience in healthcare, business, operations, or consulting (Preferred)
Other Certification in Six Sigma, Lean, or similar training Preferred

Responsibilities

Program Management: This position will be responsible for the management of all service line related project work plans including initiating, planning, executing, monitoring and controlling, and closing phases of complex projects. Uses project planning rigor including defining project scope, creating charters and work plans. Serves as internal consultant, strategic lead, and facilitator for TriHealth in the areas of process/product/service improvement, budget and financial management, marketing, product/service effectiveness, integration, customer feedback, and greater use of technology. Supports implementation with operational owners, including evaluation, tracking progress against timelines, identifying and resolving barriers, and recommending adjustments while creatively engaging project teams and internal customers. Identifies and overcomes barriers and risks that prohibit timely project completion and success. Assists in the development and implementation of growth strategies for through strategic planning, partnership opportunities, integration, innovative programs, and demonstration of value/impact of services. Leverages content knowledge expertise/experience across all appropriate divisions to bring value added service and/or expanded offerings to internal and external customers. Provides input on various program development concepts from start to implementation and evaluation. Demonstrates ability to manage multiple projects, initiatives, or programs effectively and independently. Allocates time to areas of responsibility based on business need and associated timelines. Capable at organizing complex work and projects across a variety of areas both clinical and non-clinical.
Process Development, Change Management and Process Improvement Lead: Facilitate, mentor, coach, and serve as a technical resource for process improvement events (Value Stream Mapping, Time Studies, Rapid Improvement/Kaizen events, etc.). Applies tools and techniques in process improvement (Lean, Six-Sigma, IHI Improvement Model, etc.). Includes all phases of process development, such as project management, organizational development, change management, training, performance monitoring and data analysis.
Data Analysis / Data Management / Data Stewardship: Identifies appropriate metrics for a given process/project. Provides detailed reports and updates for areas of responsibility. Assists in the establishment of operational performance measurements and the monitoring of trends in key performance indicators to evaluate efficiency, effectiveness, quality, safety, cost, etc. using information systems data when available and developing data collection systems, tools and methods when needed. Applies expertise and professionalism in data analytics, spreadsheet management. Serves as an expert in data and information visualization.
Leadership/Interpersonal Communications: Organize and manage relationships with key stakeholders including system and service line executives and physician leaders, frontline staff, community partners, etc. Works closely with various service line and system personnel and physician in achieving implementation plans and goals. Positively interacts with TriHealth team members at all levels of the organization, with an ability to form strong working relationships, and capability of facilitating teams to resolve conflict. Role model for professionalism in communication and presentations – taking audience needs into account. Other duties as assigned. Must be able to communicate effectively at all levels from front line to Sr. executives. Must be able to simplify complex information, situations, processes and tools and communicate them to others for effective learning and understanding.