Senior Program Analyst (Remote)

Govcio LLC•UNAVAILABLE, UNAVAILABLE

1d•Remote

About The Position

GovCIO is hiring a Senior Program Analyst to support enterprise observability and logging services programs for critical federal operations. The role provides programmatic, operational, and process support for large-scale Splunk and enterprise logging initiatives, coordinating technical teams, stakeholders, and government customers. The analyst supports Agile delivery, change and requirements management, documentation, operational reporting, and program governance for sustainment and modernization efforts. The position is fully remote within the United States. As a member of the program management team, the Senior Program Analyst helps coordinate delivery activities, keep engineering teams aligned with program priorities and customer requirements, and support enterprise Splunk and Elastic services. The role also provides backup support for Scrum Master, Product Owner, and other program management functions as needed.

Requirements

Bachelor's degree with 2–5 years of experience, or commensurate experience.
SharePoint configuration and design experience.
Ability to understand enterprise logging and cloud systems.
Excellent customer and stakeholder skills.
Experience supporting Agile teams, sprint planning, backlog management, and work tracking.
Experience using Jira, ServiceNow, or similar project and workflow management tools.
Experience supporting change management and operational process improvement.
Experience developing and maintaining SOPs, process documentation, reports, and program artifacts.
Strong organizational, communication, and stakeholder coordination skills.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Teams.
Ability to obtain and maintain a Suitability/Public Trust clearance.

Nice To Haves

Certified Scrum Master (CSM), PMP, PMI-ACP, or similar certification.
Extensive ServiceNow administration or operational experience.
Experience supporting federal government programs.
Experience supporting IT operations, cybersecurity, infrastructure, or observability programs.
Familiarity with ITIL processes and service management practices.
Experience supporting training, knowledge management, and stakeholder engagement initiatives.

Responsibilities

Design and configure a SharePoint site for stakeholders.
Coordinate training for stakeholders using Elastic and proactively identify training gaps and provide feedback to the training team.
Coordinate Agile sprint activities, including daily standups, planning sessions, retrospectives, and backlog management.
Support development, review, refinement, and tracking of user stories, requirements, and work items.
Monitor and track program activities to ensure alignment with schedules, priorities, and customer requirements.
Support change management processes, including coordination, documentation, and tracking of infrastructure and application changes.
Collaborate with engineering teams to complete operational deliverables, documentation, and process requirements.
Develop, maintain, and update SOPs, process documentation, implementation guides, and other program artifacts.
Support operational reporting, metrics collection, dashboards, and program status reporting.
Assist with ServiceNow workflow management, process coordination, and operational support.
Support onboarding and offboarding activities for program personnel.
Coordinate training, knowledge management, stakeholder communications, and user engagement.
Maintain program records and artifacts in Jira, ServiceNow, SharePoint, and other collaboration platforms.
Support sustainment and modernization initiatives involving enterprise logging, monitoring, and observability services.
Provide backup support for Scrum Master, Product Owner, and other program management functions as required.
Collaborate with government stakeholders, program leadership, and technical teams to support successful program execution.