Senior Program Analyst
About The Position
The Senior Program Analyst is a member of the Information Technology team and collaborates closely with the Community Care Program team. The role provides leadership, guidance, and support to Program Analysts. Reporting to the Senior Manager of Business Applications, this position is responsible for overseeing compliance activities, accurate tracking and recording of home care activities, and the onboarding of new clients. The Senior Program Analyst will mentor Program Analysts, ensuring that team members are well-supported in their roles and that departmental goals are met with high standards of quality and efficiency. This role requires a blend of analytical skills, leadership abilities, and a thorough understanding of the compliance requirements with partner organizations.
Requirements
- Strong administrative, planning, and organizing skills, with the ability to manage day-to-day responsibilities along with urgent, time-sensitive needs
- Robust analytical skills (including ability to create tables; reconcile, compile, sort, and clean data; and use basic formulas and features of Excel to analyze data)
- Demonstrated ability to solve problems and persevere through challenges while working with integrity and a positive attitude
- Demonstrates advanced proficiency in computer software and quickly adapts to new proprietary systems
- Proven ability to consistently apply policies and procedures across various deliverables
- Demonstrated history of excellent verbal and written communication skills with a variety of stakeholders
- Collaborative work style
Nice To Haves
- Bachelor’s degree in a related field
- Substantial work experience that equates to the educational qualifications
- Familiarity with human services and nonprofits
Responsibilities
- Manages client e-file and hard file processes for contract compliance and record accuracy
- Ensures the accuracy and proper maintenance of client service hours, monitors client status, and oversees the documentation of services delivered
- Manages data input processes, as well as producing and analyzing reports from internal and external databases and consumer management systems
- Works collaboratively and effectively with across departments to achieve strategic administrative goals of HCP
- Provides oversight and actively engages in quality control and performance management initiatives and contributes to the preparation of reports and audits for funders and regulatory agencies as required.
- Acts as a support to the Community Care Leadership team, ensuring workload and workflow are well coordinated and that day-to-day office operations are running smoothly
- Is the main point of contact for external funders and departments on SF HCS administrative topics
- Maintains positive relationships and lines of communication throughout the organization
- Identifies and recommends process improvement, including the enhancement of current and integration of new technologies
- Leads, manages, and serves as a member of project teams
- Responds to requests and referrals from internal and external stakeholders in a timely manner
- Notifies necessary teams when there are changes to clients’ status or eligibility
- Compiles service evidence, authorized hour breakdowns, narratives, and/or historical client data as requested
- Maintains client records including adding and managing referrals, accurately reporting client information, and updating profile and status when changes occur
- Uses MEDsys to compile current and correct client data
- Assists with tracking and following up with clients who are on hold for more than 30 days to confirm their long-term status
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
